FAQ | RemitONE

FAQ:Mobile apps & online

FAQ | RemitONE

If I build my own mobile app or online portal, how can I connect with the RemitONE platform. Do I need RemitONE platform in this case?: You can build your own mobile app or online portal. You can then connect it to the RemitONE platform using our Webservices API. We offer full flexibility on how you wish to reach out to your customers. You can always use our white-label front end mobile apps or online portals or you can use your own. Regardless of the scenario, you can rely on the RemitONE engine to apply all the KYC and AML rules and process transactions. Speak to us about these options.
What payment gateways/processors does RemitONE integrate with to facilitate online credit or debit card transfers?: RemitONE’s online money transfer software comes integrated with several PCI DSS compliant payment processors. We integrate with over 25 different payment processors worldwide. Contact us to get more information on these payment processors and how you can advance to the next phase in remittances by providing a mobile or online platform to your customers. If you have an existing partnership with a payment processor, we can integrate with them through our Webservices API.
Can people send money to their loved ones via a money transfer app or website?: Yes, people can send money through mobile phones or websites. The money service business (MSB), which is typically a bank or a money transfer operator (MTO), can make use of remittance platforms such as RemitONE’s in order to allow their customers (remitters) to register online, setup virtual accounts, create beneficiaries (receivers), send money and track all their transactions in a safe and secure manner. We offer mobile capability either via a smartphone app or via the browser on a mobile device. See how our mobile money transfer software and online remittance systems are changing the industry. Arrange a demo with us.
Can people send money to their loved ones via a money transfer app or website?: Yes, people can send money through mobile phones or websites. The money service business (MSB), which is typically a bank or a money transfer operator (MTO), can make use of remittance platforms such as RemitONE’s in order to allow their customers (remitters) to register online, setup virtual accounts, create beneficiaries (receivers), send money and track all their transactions in a safe and secure manner. We offer mobile capability either via a smartphone app or via the browser on a mobile device. See how our mobile money transfer software and online remittance systems are changing the industry. Arrange a demo with us.
What about KYC and AML Compliance when providing branchless remittance services?: The customer (remitter), depending on where he/she resides, is required to register online and then submit all relevant copies of his/her documents by post to the MSB’s address. The MSB – typically a bank or a money transfer operator (MTO) – will then carry out its due diligence on the applicant. Upon the MSB’s approval, the applicant can login via the Internet or through his/her mobile phone to send money home. This ensures that KYC protocols are followed.

Reliable money transfer platforms such as those provided by RemitONE are tied into several blocklists such as OFAC, BoE (HM Treasury) and European Sanctions. Whenever a money transfer transaction is created within the system, a check is done on the remitter and the beneficiary against these block-lists to ensure AML compliance. Arrange a demo with us to see how our platform helps you address your KYC and AML issues.
What payment gateways/processors does RemitONE integrate with to facilitate online credit or debit card transfers?: RemitONE’s online money transfer software comes integrated with several PCI DSS compliant payment processors. Contact us to get more information on these payment processors and how you can advance to the next phase in remittances by providing a mobile or online platform to your customers. We can integrate with other payment processors through our Web Services API.

What others say

RemitONE’s platform is robust, easy to use, and at the same time affordable. The system does not require rigorous training or technical skills. We make bold to say that procurement of RemitONE revolutionised the profitability of Africash as the product has recorded huge in crease in profitability. The product moved from a nominal product to one of the bank’s flagship products since the introduction of the platform due to the improvement it brought in the areas of swift transaction processing and quality of service. In fact, all staff have become ambassadors for Africash due to the efficiency of the system. Riding on RemitONE, Africash has turned loss making and low performing offices to super profit business offices in the bank. Income made in the first year of RemitONE deployment has exceeded the past 4 years income.

Nkiru Udechukwu, Product Manager
United Bank for Africa

The RemitONE platform has been built to meet the needs of all types of banks and money transfer operators. It has been developed with a thorough understanding of the remittance market and therefore addresses the specific needs of the industry – this contrasts with a number of other systems which are really adjusted banking systems and are not appropriate for remittance operations. The RemitONE platform is appropriate for businesses around the world and is particularly strong for managing agent networks and compliance.

Leon Isaacs, Managing Director
Developing Markets Associates

As an established leader in remittance in the Caribbean, JMMB went through a rigorous evaluation to modernise our remittance platform. After a successful pilot confirmed the selection of RemitONE, a detailed migration of the existing services and data was completed. The strong functionality of the RemitONE platform allowed JMMB to implement with minimal customisation and the regular updates to the platform continue to add value to our business.

Ernest Edwards, Manager - Group IT Projects
JMMB Group