FAQ: Software Platform

How much time does it take for RemitONE to setup my remittance software?

We can setup an off the shelf money transfer system for you within 10 days. Any customisations, integrations or modifications will take slightly longer.

How does the money move from one end to another in the RemitONE platform?

You can run your entire money transfer operation on the RemitONE platform. There are various scenarios in which money moves in the money transfer industry. Usually, the MSB will have a pre-funded account with a payout entity (typically a bank but not always) in the payout country. The MSB will keep the account pre-funded at all times by wiring money from the MSB’s country (source country) to the payout country at regular intervals or whenever the funds in the payout entity’s bank account are running low. The other scenario is post-payment where the payout entity pays out the transactions over a given period of time (typically 7, 15 or 30 days) and then the MSB wires the money to the payout entity.

RemitONE integrates with a number of leading payment gateways and acquirers and can move the funds from the remitter’s bank account in the source country to the MSB’s merchant account in the source country.

How do the pre funding and post funding processes work?

See our response above.

How does the RemitONE platform handle exchange rates?

In the RemitONE system, there are three types of exchange rates – buy rate (the rate at which you buy currency from the payout entity in the destination country); sell rate (rate at which you sell currency to your source agents or end customers); system settlement exchange rate (FX rate from any currency to your system settlement currency).

The RemitONE platform can also pull in mid-market rates from real-time rate providers and you can add your margins to these rates and offer it to your agents or end customers.

What Others Say

We have been able to increase the number of transactions by over 400%, remitted amount by over 200% and profitability by 150% while keeping the remittance charges the same… Since adopting this system we have received a 5 star customer satisfaction rating based on customer feedback. Moreover, the level of one-to-one support we receive from RemitONE is unparalleled.

Ali Hossain Prodhania, Head of International Division
Agrani Bank

We implemented RemitONE in UBA for 18 countries. We had a short implementation timeline and a couple of customization and integration with our core system and other solutions. The timeline for completion was very aggressive, but with the relentless support of RemitONE staff and management we were able to go live on time, within cost and the solution surpassed its proposed benefits. I need to mention that the implementation and post go – live were all done remotely; this speaks to the flexibility and agility of the solution and the adaptability of the RemitONE implementation team.

Lanre Bamisebi , CIO
United Bank for Africa

The RemitONE platform has been built to meet the needs of all types of banks and money transfer operators. It has been developed with a thorough understanding of the remittance market and therefore addresses the specific needs of the industry – this contrasts with a number of other systems which are really adjusted banking systems and are not appropriate for remittance operations. The RemitONE platform is appropriate for businesses around the world and is particularly strong for managing agent networks and compliance.

Leon Isaacs, Managing Director
Developing Markets Associates

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