Customer loyalty is a constant struggle in cross-border payments, with only 16% using a default provider. Customers switch providers in seconds, often for marginal differences in price, speed, or convenience.  

Yet many money transfer businesses and banks are still relying on surface-level data, assuming they understand their customers when in reality, they’re missing the signals that matter most. 

In this episode of the IPR Podcast, Natalie sits down with Dr Senaka Fernando to explore how AI is helping remittance providers move beyond static insights – turning customer data into real-time, revenue-protecting action. 

Because growth today isn’t just about acquisition. It’s about knowing who’s about to leave and stopping it before it happens. 

What you’ll learn: 

✔️ Why loyalty is harder to maintain in the remittance industry 

✔️ The gap between basic reporting and true customer understanding  

✔️ How AI-driven segmentation reveals churn risk and growth opportunities  

✔️ Why speed of reaction is the difference between retention and loss  

✔️ How to move from insight to action to automation without increasing workload  

✔️ Practical first steps to start using AI in your customer retention strategy  

Tune in now to discover how AI can turn your insights into loyalty and growth for the long-term. 

Loyalty isn’t a one-off campaign, it’s a process. And the businesses that win are the ones that can act on customer behaviour in real time. 

If you’re ready to stop guessing and start retaining, you can book a free call and see how AI-driven loyalty can help grow your business.