With over 800 branches, state owned Agrani Bank is one of the largest commercial banks in Bangladesh. Its branches are located in almost all the commercial areas throughout Bangladesh. Agrani Bank operates its remittance business with a number of exchange houses overseas. These exchange houses serve the many Bangladeshi nationals who live and work abroad, and need to send money back to their families.

Agrani Bank engaged us because it wanted to improve its customer service. At the moment money transfers are processed manually and can take up to four days to reach the beneficiary account.

Agrani Bank needed an automated, web-based system to streamline its remittance business. It also wanted to offer customers popular same day services such as spot cash. RemitONE will allow Agrani Bank to upgrade its remittance processing and payment delivery infrastructure to offer exactly that and more.

With RemitONE Agrani Bank will be able to offer a much better, faster, and safer service to its clients which will include:

• Spot cash remittance for non-account holders as well as Agrani Bank customers
• Improved remittance delivery options to make it easier for remitters and beneficiaries
• Reduced processing costs
• SMS notification within minutes of transactions being processed. Funds can be withdrawn the same day

Agrani Bank took a very detailed look at the RemitONE system and decided it was the ideal system to improve its remittance business. They plan to roll out the system on the Singapore – Bangladesh corridor in June this year.

Agrani Bank already has a very powerful delivery network and will be expanding its operation to Malaysia, then to the Middle East.