How to Build a Leaner, Smarter Money Service Business in 2025
In an era of rapid regulatory change, rising customer expectations, and digital disruption, how can money service businesses (MSBs)—companies that facilitate the transfer, exchange, or payment of money—not only survive but thrive?
In our recent webinar, we gathered our top experts and unpacked the most pressing challenges facing MSBs today and shared proven strategies to help you scale, streamline compliance, and embrace innovation.
Here are the top takeaways.
1. Scale Smarter with our All-in-one Hub
A major pain point for MSBs is integrating with multiple systems and partners from send and payout providers to value-add services like ID verification platforms, open banking tools, and payment gateways.
RemitONE Hub™ solves this by offering two flexible options: connect via a single API or use our ready-made interface. Either way, you gain instant access to a global network of payment companies with the likes of Visa, Mastercard, Orange, MoneyGram, and many more.
With access to over 2.5 billion bank accounts and 3 billion wallets, the RemitONE Hub™ gives you the tools to scale without stress. You stay in control of your payouts, partner terms, and operations—all from one place.
We’ll help match you with the right partners based on your target corridors and budget to help meet your goals. What normally takes years, we help you achieve it in a few months.
2. Shortcut to Launch into New Corridors
Expanding to new corridors can feel like a maze of licences, banks, and paperwork. But it doesn’t have to be that way.
With our Remittance-as-a-Service (RaaS), you can plug into our network of licensed partners across the UK, EU—and soon, the US and Canada. That means you can go live faster, spend less upfront, and stay fully compliant—without going it alone
3. Stay Compliant with Compliance Manager™ (COM)
Compliance and fraud prevention remain top priorities for MSBs. Our Compliance Manager™ (COM) automates 80% of those repetitive manual checks, runs real-time KYC/AML screening across 350+ global sanctions lists, and helps you monitor risk scores, transaction patterns, and suspicious activity.
And it’s not just for MSBs. For central banks and regulators, COM offers live visibility into incoming and outgoing remittance flows—making it easier to track volumes accurately and close those reporting gaps.
In short? You stay compliant, catch fraud early, and get to focus on growing your business.
4. Reduce Costs and Settlement Delays with Open Banking
We know how frustrating slow settlements and high fees can be—especially when you’re trying to keep things efficient. That’s why we support open banking. You can tap into direct bank-to-bank payments, which means faster processing times, fewer card-related fees, and reduced friction that often comes with traditional payment methods. We’ve already rolled this out across the UK and Europe through our partners, and it’s making a real difference.
Even in countries without open banking, we provide alternative integrations with local processors.
5. Offer Multifunctional Wallets for the Future of Finance
Let’s be honest—digital wallets aren’t optional anymore. They’re a core part of how people move money today, and we’re making sure our clients are ready for that shift.
We support everything from peer-to-peer transfers, bill payments, airtime top-ups, prepaid cards, and wallet-to-wallet transactions. Whether your customers are paying for groceries, sending money to family, or topping up Netflix—we’ve got it covered.
We’ve also made sure our wallets connect to telcos, banks, and blockchain partners all with compliance built in from the get-go.
It’s all part of how we’re helping MSBs stay relevant, inclusive, and ready for whatever comes next.
6. Leverage a Flexible Platform Built for Growth
One recurring theme throughout the webinar: flexibility is key. Whether you’re a startup finding your footing, a licensed MTO looking to scale, a send or payout partner, a central bank, or a sub-account issuer like an e-money institution, your needs will keep evolving. That’s why we’ve built our platform to move with you. Our white-label solution adapts to your regulatory landscape, your operations, and your goals—without locking you into one way of working.
Because here’s the thing: if your platform isn’t flexible, you can’t adapt. And if you can’t adapt, you’ll get stuck—while your competitors sprint ahead.
Worse still, you’ll waste valuable time patching together workarounds instead of moving forward. We’ve seen it too many times, which is why we’ve made it our mission to keep things open, partner-friendly, and ready for what’s next.
Real growth happens when your platform moves with you—not against you.
Ready to Future-Proof Your Business?
The remittance and payments landscape is shifting fast, and the businesses that thrive are the ones that stay agile, compliant, and connected.
At RemitONE, we’re not just building software. We’re helping MSBs grow smarter, launch faster, and operate with confidence, no matter where you’re headed next.
If any of these challenges sound familiar, or if you’re curious about what’s possible with the right tech and support behind you, we’d love to talk.
Book a free consultation call with our expert consultant or drop us an email for any questions at: sales@remitone.com
Interview with Sid Gautam, Senior Vice President, Flutterwave | IPR Global 2023
We sat down with Sid Gautam from Flutterwave during our IPR Global event, to find out the key challenges and current state of Open Banking and payment processing in Africa, along with the benefits of attending the IPR Global event.
Sid specialises in embedded finance and cross-border payments within CeFi and DeFi domains. Over the years, Sid has managed to grow early-stage and growth businesses to realise their full potential across EMEA and APAC. His area of expertise includes new business development across the length and breadth of the enterprise organisations, alliances, defining go-to-market strategies as well as leading and scaling high-performance business development teams across geographies with a customer-centric approach.
Watch the interview for his expert insights.
Interview with David Lambert, from Paycross | IPR Global 2023
We sat down with David, CEO of Paycross during our Innovation in Payments and Remittances (IPR) Global event, to share his views on open banking, payment processing and much more.
David is a seasoned payments professional with a rich background spanning 12 years in the industry. His expertise encompasses card payment processing, cross-border payments, open banking, and transaction data analytics, with a specialised focus on the remittance sector.
Watch the full video to find out his thoughts.
Payments Rewired: Blockchain’s Impact on Remittances | IPR Global 2023
In this instalment, we traverse the corridors of Open Banking’s impact on cross-border remittances, harnessing AI’s potential for efficiency, and navigating the realm of blockchain-based solutions. Buckle up for an insightful session through the dynamic intersection of finance, technology, and innovation.
Moderator
- Lindsay Lehr, Managing Director, PCMI
Panellists:
- Walter D’Cruz, Director, Moneo Solutions
- Sukhi Srivatsan, Head of Account Management, AZA Finance
- David Lambert, CEO, Paycross
How does open banking facilitate cross-border remittances and interoperability between financial institutions?
Let’s first understand what open banking is before diving in. David summarises it as an instant domestic bank transfer system. This essentially allows third-party entities access to users’ financial data via APIs, enabling them to make payments on behalf of the user. Walter expanded on this, emphasising how real-time payments and data exchange are subsets of open banking. He highlighted the challenge it poses to direct debit and recurring payments, especially in merchant-initiated transactions.
David also shed light on Open Banking’s potential as an alternative payment method by making instant payments by just scanning QR codes; however, he notes its limited spread in the market. Drawing parallels with established systems like PayPal or Apple Pay, he stressed the need for better branding and consumer familiarity to propel Open Banking into a mainstream payment method. Moreover, the discussion linked Open Banking to Central Bank Digital Currencies (CBDCs), foreseeing their role in accelerating international payment rails for faster digital currency. However, concerns were raised about CBDCs being entirely under central banking control, prompting potential government involvement due to public apprehension.
How can AI be leveraged to enhance the accuracy of remittance transactions and improve the user experience?
Sukhi highlighted critical pain points faced at AZA Finance when it came to liquidity projection and forecasting for their clients. Addressing the need to ensure sufficient currency availability at the right time and place without inflating costs for clients. To tackle this, they created an internal model that utilised historical client data to predict future growth patterns, aiding in better preparation for customer demands and enabling proactive measures such as potentially offering increased liquidity when moving to new markets.
However, David expressed scepticism about the reliability of predictive AI for precise forecasting. He highlighted the limitations of AI, emphasising its dependence on the data it’s fed and its inability to independently form entirely accurate projections due to various external factors influencing trends. He believed AI must be heavily controlled, such as by setting rule parameters and cautious utilisation, to prevent misleading or inaccurate predictions.
Acknowledging this, Sukhi agreed that human involvement was crucial. While AI forecasts might not be pinpoint accurate, they allow for better-informed decisions.
Walter countered common fears around AI. He emphasised AI’s role in expediting data analysis by enabling quicker translation of data into actionable insights, thereby saving time and effort. Walter advocated for a practical approach, distancing from rigid rule parameters, which is especially beneficial for small to medium-sized enterprises (SMEs) that often struggle with sourcing and analysing multiple data sources to make informed decisions. This flexibility allows smaller businesses to compete and innovate alongside industry giants.
What are some real-world examples of successful blockchain-based remittance solutions?
Walter sees blockchain as a global equaliser capable of transferring value across boundaries in real time. However, he underscores the importance of recognising blockchain independently from central bank digital currencies (CBDCs) and cryptocurrencies, as they still involve inherent complexities like exchange rates and associated costs. However, the challenge of decentralisation may be difficult for society to embrace.
David, on the other hand, points out a fundamental issue: the persisting limitations in the speed of money movement due to technological and regulatory barriers. He notes that blockchain doesn’t inherently address this challenge, especially with governments increasingly advocating for CBDCs, which introduces another layer of complexity and opposition.
Furthering the conversation, Walter delves into the intricacies of technological efficiency. He cites an example of banks implementing cheque scanners to streamline verification processes, yet this technological enhancement didn’t significantly impact on the time taken for the money to be deposited into bank accounts. This prompts doubts about the effectiveness of new technologies in speeding up financial transactions. There is the possibility for a potential paradigm shift if major retailers, such as Amazon, embed cryptocurrencies. There is also an opportunity for the adoption of blockchain within the remittance industry; however, there needs to be collaboration among stakeholders to lay down a functional framework and process. This collective effort is crucial to overcome the hurdles and ensure a more meaningful integration of this technology into the financial landscape.
What next?
At RemitONE, our commitment is to provide you with cutting-edge technology, compliance solutions, and expert guidance to navigate the ever-evolving landscape of remittances. Whether you’re just starting out or looking to scale your business, we’ve got you covered.
Want to see how RemitONE can elevate your business? Book a free consultation with our experts today!