Power Up Your Platform: The Top RemitONE Features Driving Our Clients’ Success  

What if the growth you’re chasing is already built into your system? 

If you’re using the RemitONE Money Transfer Platform, we want to make sure you’re getting the most out of it to unlock its full potential. 

Packed into your platform are powerful tools designed to boost transactions, build loyalty, reduce risk, and help you move faster. But if you’re not fully unlocking them, you’re missing opportunities.

Today, we’ll be sharing our clients features that consistently drive results and keep them ahead of the curve. 

Let’s show you what’s possible. 

Loyalty Manager: Keep Customers Coming Back 

If you’re looking to boost retention and give your remitters a reason to keep choosing you—this is the feature to activate. 

Loyalty Manager™ turns every transaction into an opportunity to reward your remitters. With this popular feature, your customers earn loyalty points every time they send money or refer a friend. These points can be redeemed to reduce transaction fees, which means every transfer becomes more affordable and more rewarding for them. 

What makes it especially powerful is how customisable it is. You can set your own rules on how points are earned, based on what makes sense for your business, whether that’s based on transaction frequency, corridors, or even new customer referrals. 

And when combined with Promotions Manager™, your customers can unlock even more by using loyalty points and promotions in a single transaction. The result? Greater satisfaction, higher engagement, and stronger brand loyalty. 

Promotions Manager™: Smart Offers, More Transfers 

If you’re running a money transfer business, you know that generic discounts don’t cut it. You need offers that actually move the needle — increasing transaction volumes, encouraging repeat usage, and giving customers a reason to stick with you. 

That’s exactly what Promotions Manager™ is built for. 

This feature puts you in full control, allowing you to set up intelligent, rule-based promotions that are targeted, timely, and effective. Whether it’s a festive seasonal discount for specific corridors, a reward for frequent senders, or a special deal for partners, this feature helps you craft promotions that match your business goals and your audience’s behaviour. 

• Target smarter: Choose who sees your promotions based on corridors, transaction history, or user type. 

• Incentivise more sends: Set up thresholds like “send 3 times, get a discount” to increase transaction frequency. 

• Run timely offers: Activate short-term promos for holidays, local events, or marketing pushes. 

• Maximise ROI: Avoid blanket discounts and focus on what works, boosting transactions without wasting budget. 

It’s not just about discounts; it’s about strategy. Promotions Manager™ helps you reward the right behaviour, at the right time, with the right offer, building stronger customer loyalty and driving more transactions. 

Risk Manager™ : Spot Risks Before They Become Problems 

Risk is everywhere when you’re moving money across borders, but staying compliant doesn’t have to mean slowing down your operations or manually digging through data. 

What clients love about our Risk Manager™ is it doesn’t just flag risks — it thinks ahead. 

It gives you a dynamic, real-time view of who your riskiest customers are based on what they actually do — not just who they say they are. From sending to high-risk regions to sudden spikes in transaction volumes, our dynamic risk scoring system tracks behaviour patterns, adapts in real-time, and assigns weighted risk scores to both remitters and beneficiaries. The result? You can spot red flags early, act fast, and stay ahead. 

It’s not just for compliance teams either, the Risk Score Rules Engine lets you set custom rules that reflect your business needs. And with detailed audit trails and downloadable reports, you’ll always be ready when the regulator comes knocking. 

If you’re already juggling tight regulations and evolving risks, then it might be time to activate Risk Manager™ and make your life a whole lot easier.  

Maker Checker: Double Verification for Safer Transfers 

Mistakes in money transfers can cost more than just time; they can damage trust. Maker Checker adds a second layer of control to your operations by requiring one team member to create a transaction, and another to verify it. It’s a simple way to reduce errors, prevent fraud, and keep your financial processes rock solid and secure. 

Built for compliance, peace of mind, and flawless execution. 

Get more out of RemitONE — with hands-on expert support 

Sometimes the real game-changer isn’t a new feature, it’s having someone by your side who knows your system and understands your goals to help you move faster. 

That’s exactly what our Technical Customer Success (TCS) offers. It’s a personalised support experience built for teams who want to go further with RemitONE. You’ll have direct access to a dedicated Technical Customer Success Manager who becomes an extension of your team, someone who already understands your setup and can help you troubleshoot issues faster, scale with confidence, and get more out of the platform. 

Whether it’s navigating technical challenges, implementing new features, or simply having a regular sounding board for improvements, TCS is designed to make your day-to-day easier and more effective. You’ll spend less time stuck in queues and more time getting things done. 

It’s a flexible service shaped around your workflow, from quick weekly catch-ups to in-depth strategy calls. Whatever your rhythm, we’ll match it, so your team can keep moving. 

Let’s take some weight off your shoulders and help unlock your full potential.  

You’re sitting on the growth your competitors are already using. 

These tools aren’t “nice-to-haves” they’re how leading money service businesses (MSBs) are pulling ahead. More transactions. More loyalty. More support.

If you’re already using RemitONE, it’s time to unlock the full power of your platform. 

And if you’re not with us yet? Then let’s show you what’s possible.  

Book a free demo and see how the world’s leading MSBs use our platform to grow every single day. 

IPR Training: AML and Compliance for Money Service Businesses Key Takeaways

In a rapidly evolving financial landscape, combating money laundering (AML) and ensuring compliance has become highly essential for money service businesses (MSBs). Two weeks ago, we hosted our second Innovation in Payments and Remittances (IPR)  training session, focusing on AML and compliance strategies tailored to the unique needs of MSBs. 

In this article, we’ll delve deeper into the key highlights discussed during the session for you to gain key insights from.

If you couldn’t attend the live sessions, don’t worry as you can still sign up at a reduced rate and access them on-demand.

It’s a great opportunity to enhance your expertise, earn CPD points, and secure a certification. You can register online here: https://payments2023.ipr-events.com/register

Now let’s dive right in and explore some of the key takeaways from the 2-day sessions.

1. Differentiating Terrorist Financing and Money Laundering: Recognising Patterns

Distinguishing between Terrorist Financing and Money laundering is vital in developing targeted prevention strategies. The training session highlighted that while both activities involve illicit financial transactions, they often exhibit different characteristics. Terrorist financing can be sourced through legitimate funding, unlike money laundering where its origin is from criminal activities and financial crime. 

Money laundering frequently involves larger amounts aimed at concealing the illegal origins of funds whilst Terrorist financing comprises of small, discrete transactions intended to avoid suspicion.

Noticing these unusual large or small transactions can be a key indicator of potential terrorist financing, allowing businesses to act quickly and prevent the flow of funds to harmful causes.

Furthermore, MSBs should set up appropriate monitoring mechanisms and transaction thresholds to better identify and report suspicious activities that align with the specific patterns of these crimes. This way MSBs can reduce the likelihood of criminal activity being carried out through their business.

2. Structured KYC Procedures: Gateway to prevent Money Laundering risks

As the starting point for any business relationship, a structured and rigorous KYC process enables MSBs to verify the identity of their customers, assess the legitimacy of their transactions, and detect potential red flags. By obtaining and verifying relevant information such as customer identification, source of funds, and purpose of transactions, MSBs can create a comprehensive customer profile that aids in identifying suspicious activities. Effective KYC practices also enable MSBs to establish a strong foundation for ongoing due diligence and monitoring.

Recognising that every MSB operates within a distinct operational context, it’s crucial to design risk assessments that address the specific needs and characteristics of each business. This approach ensures that potential vulnerabilities are identified and addressed effectively. By analysing factors such as transaction volume, customer profiles, geographic scope, and business relationships, MSBs can develop risk assessment frameworks that accurately reflect their exposure to money laundering and other financial crimes.  

RemitONE’s Compliance Manager™ (COM) features a set of compliance features to ensure enhanced detection of fraudulent money. Some of the features include:

• Linked Transaction Detection: will detect multiple transactions sent by the same remitter to different beneficiaries or multiple remitters to the same beneficiary. This will help you notice any suspicious activity you need to alert authorities of immediately.

• NameMatch™: Eliminating the need for manual cross-referencing against international sanction lists, our technology streamlines the process, ensuring greater efficiency. The system cross-checks against multiple sanction lists and accommodates the addition of custom lists. Moreover, seamless integration with external Compliance List Services, such as Reuters’ WorldCheck, Experian, and GBG, widens the spectrum of available lists, encompassing PEP lists as well.

• Dynamic risk scoring: Conduct personalised risk assessments utilising assigned scores ranging from 0 to 100 for Remitters and Beneficiaries. This score continually adjusts in response to a range of variables, encompassing factors like source country, nationality, individual versus corporate affiliations, and name screening outcomes.

If you’re interested to integrate COM™ into your system contact us at sales@remitone.com.

3. A Compliance Officer/MLRO is crucial

Delving deeper, Ibrahim emphasised the fundamental role of a Compliance Officer or Money Laundering Reporting Officer (MLRO) in combatting money laundering. There are four essential components he advised to keep in mind when selecting the right candidate:

1. Qualifications: The compliance officer must possess a strong foundation, supported by relevant qualifications and certifications. Their background should reflect a deep understanding of AML practices to effectively help them navigate the complexities of compliance. They should have a minimum of one year of practical experience in the field and hold credentials related to AML/compliance, endorsed by international standard organisations.

2. Championing Independence: Independence is key as the compliance officer controls AML policies, risk assessment, internal controls, and training. Furthermore, their decision-making process should remain uninfluenced by other team members, as external interference can cloud their perspective and make them compromise compliance.

3. Dedication Demanded: the compliance officer should be a dedicated, full-time member of the team to ensure a high level of monitoring. While certain operational aspects can be outsourced, the oversight and management of these functions, particularly in jurisdictions like the UK, remain firmly the responsibility of the compliance officer.

Sign up for IPR Training Sessions – Offering CPD Points and Certification

We have more exciting upcoming events you can sign up for. Discover the full schedule of events and reserve your spot now at: https://www.ipr-events.com/.  

Remember, tickets are limited and allocated on a first-come, first-served basis. To ensure your participation please secure your seats early. 

Don’t miss out on these exclusive opportunities to expand your knowledge, connect with industry experts, and stay at the forefront of cutting-edge developments. 

We look forward to seeing you in our IPR training sessions!