Revolutionising Money Transfers: 4 Key Trends Shaping the Future

This article is brought to you in partnership with Worldpay, written by Kunal Choudhary, Money Transfers Strategy Lead at Worldpay.

The landscape of international money transfers is going through a shift, driven by evolving consumer expectations and technological advancements. For money service businesses (MSBs), staying ahead of these changes could be key to success.

Let’s explore these trends and how Worldpay could help businesses navigate this transformation.

The need for speed

In today’s hyper-connected world, consumers need convenience, speed and security when it comes to moving their money. A recent study revealed that over three-quarters of consumers (77%) now expect instant payments¹. Money transfers are often time sensitive, so long waits for funds to clear may mean switching to an alternative provider. This shift in expectations is compelling MSBs to revamp their infrastructure to facilitate fast transfers while adhering to complex international regulations.

As a leading payment processor², we could help you to provide the quick, secure, and cost-effective money transfers your consumers are looking for. By incorporating our decades of expertise and authentication solutions, you can expand your reach and offer faster transfers around the world.

Digital wallets on the rise

Industry projections suggest that by 2027, digital wallets are projected to account for almost half ($25 trillion) of global transaction value³. This surge is fuelled not only by the ease of paying with just one tap, but also by the built-in two-factor authentication and tokenisation, this payment method offers.

One in five financial services customers would switch platforms if their preferred payment method was unavailable⁴. That’s why it’s important to incorporate secure and flexible options that meet those needs and help with enhancing loyalty. Worldpay’s solutions could facilitate direct integration between MSB platforms and popular wallet apps, simplifying orchestration and compliance while enabling a dynamic user experience.

The Personalisation Paradigm

Today’s consumers are increasingly looking for tailored experiences that reflect their individual needs and preferences³. One-size-fits-all approaches are no longer sufficient.

To keep pace with consumers, MSBs might look into innovative technology such as artificial intelligence (AI) as a route to personalisation. AI could empower merchants to understand and predict customer needs better, offer customised solutions, and of course, automate. Worldpay is harnessing AI and machine learning together with extensive transaction and biometric data to help you make intelligent decisions in real-time.

The Fraud Prevention Imperative

With the volume of digital transactions rising⁵, the risk of fraud is also becoming a major concern⁶. Ensuring a safe environment for online money transfers is becoming a top priority for maintaining customer trust and compliance with regulations.

Worldpay’s fraud solutions use rich data from 52bn annual transactions to help detect and predict fraudulent activity to help protect consumers.

Embracing the Future

The money transfer industry stands at a crossroads, with emerging technologies and shifting consumer preferences reshaping the landscape. MSBs that can successfully navigate these trends – offering rapid transfers, embracing digital wallets, personalising experiences, and fortifying fraud protection – might be best positioned to thrive in this dynamic market.

Collaborating with an experienced payment provider could be a game-changer for MSBs looking to stay competitive. By tapping into advanced solutions and deep industry expertise, businesses can accelerate their transformation and deliver the smooth, secure, and personalised experiences that modern consumers expect.

To chat to one of Worldpay’s experts today, please visit https://www.worldpay.com

Sources:

Meet Worldpay at IPR Global 2024

Meet Platinum sponsors, Worldpay at IPR Global this September. Don’t miss out on this unmatched opportunity to connect with their team.

Get your tickets today, spaces are limited: https://global2024.ipr-events.com/

Empower Your Bank with RemitONE’s Cutting-Edge White Label Mobile App

The banking landscape is evolving faster than ever, and so are your customers’ needs. To meet their demands, you need a mobile app that not only keeps pace with these changes but also sets the standard for innovation and customisation.

With RemitONE’s white label mobile app, your bank can quickly launch a customised money transfer app on both iOS and Android platforms with minimal hassle.

Key Benefits:

Increase Revenue: Convert non-account holders into loyal customers and increase your revenue streams with additional services.

Expand Market Reach: Access new markets by leveraging connections with International Money Transfer Operators in the RemitONE EcoSystem™.

Flexible Integration: Connect seamlessly to your preferred payment gateways to keep your operations running smoothly.

Versatile E-Wallets: Issue e-wallets, allowing customers to top up their own accounts or send money to beneficiaries’ mobile wallets.

Quick Registration & Onboarding: Provide a smooth and efficient customer experience from start to finish to keep them returning.

If you’re looking stay ahead of the evolving digital landscape, get in touch today: sales@remitone.com.

Add a mobile plan to the digital wallet to generate loyalty, value and relevance

This article is brought to you in partnership with eSIM Go, written by Mitchell Fordham, Chief Revenue Officer & Co-founder at eSIM Go.

Payment brands, neobanks and other fintechs are continuously seeking innovative ways to foster loyalty, drive account registrations, and reduce customer acquisition costs (CAC). More and more have found it in a new category of digital service – eSIM mobile data and phone plans – that complements existing payment services and adds value to premium subscriptions.

The limited value of traditional loyalty perks and rewards

Consumer banking and payment services have entertained all kinds of perks and loyalty rewards with varying success. The more bizarre examples of waffle irons, garden tools and even hunting rifles tend to emanate from bricks and mortar institutions, while neobanks and digital payments providers gravitate towards virtual, subscription-based add-ons. These are either useful (e.g. gym membership), delightful (e.g. cinema tickets, free coffee) or a judicious mixture of both that also imbues feelings of safety, trust and permanence (e.g. personal or travel insurance).

It sounds great in theory, but the value quickly drains out of these for two reasons: 1) they aren’t necessarily essential, and 2) it isn’t obvious how they benefit the customer relationship.

Mobile data and phone plans, by contrast, not only create this additional value but also act as both a flywheel for perpetually evolving value and a conduit for a more complete, trusted and personalised customer relationship.

A digital connection that ties digital customers to your digital brand experience

eSIMs are virtual SIM cards, and this subtle change in telco technology makes it significantly easier for fintechs to not only offer mobile plans as an added customer perk, but to do so under their own brand. Having been held back by the historic constraints of plastic SIM card distribution and support infrastructure, payment providers and neobanks like Western Union and others have moved to capitalise on this digital evolution in mobile. The smartest are viewing this as a channel for achieving customer loyalty and other business objectives – understanding that it’s more than just a revenue generator.

All this is happening at a time when consumers have never been more reliant upon data connectivity both at home and especially when traveling abroad.

eSIMs in action

Western Union launched its eSIM offering in March, in partnership with eSIM Go. For them, equipping digital wallet customers with global connectivity possibilities serves the dual purpose of traveling with ease and optimising access to digital banking services from anywhere. Western Union eSIMs give customers hassle-free access to wallet-friendly data roaming, either to use on their next foreign trip or to effortlessly send to family and friends living abroad.

At the launch of the service, Western Union’s Head of Global Ecosystem Partnerships, James Osterloh, said: “We are delighted that, with this innovative service we enable our digital wallet customers to have full control over their connectivity needs as well as their finances, adding further value when they use our product.”

What connectivity does for customer acquisition and loyalty

eSIMs help consumers ‘beat the system’ and avoid expensive data roaming charges when traveling abroad. They also fit snugly within traditional loyalty schemes, representing an achievable reward that scales from less than $5 to over $100 per redemption.

The impetus for a branded eSIM service might begin as a subscription perk providing added value to customers, but it’s always got that scope to go on and open new avenues for continuous engagement. That’s because connectivity is a license to connect. It’s a new touchpoint; a bridge that, with permission, you can meet in the middle with your customers. Not only enabling them to use connectivity-reliant digital payment services more frequently, but also – for example – allowing fintech providers to harness valuable data on customer behaviour and preferences to use in delivering hyper-personalised content and offers.

It’s a future worth exploring. Rest assured, your competitors already are, and your customers won’t be far behind.

Meet eSIM Go at IPR Global 2024

Meet Platinum sponsors, eSIM Go at IPR Global this September. Don’t miss out on the unique opportunity to connect with top decision-makers and industry giants.

Spaces are limited, get tickets today: https://global2024.ipr-events.com/

The Evolution and Impact of Digital Remittances

This article is brought to you in partnership with Visa.

The landscape of cross-border remittances has undergone a significant transformation over the past few
decades, moving away from being high-friction, expensive, and low transparency to being near real-time,
more cost-efficient, and more transparent.

The advent of digital remittance services has revolutionised this landscape. To enable this evolution, the
payments industry continues to make significant strides in the types of innovative solutions, the various
use cases, and the speed and costs of remittance services. This shift is reshaping how money is sent and
received globally, impacting millions of lives and economies.

The Digital Transformation

Digital remittances are now at the forefront of the industry, driven by advancements in mobile
technology and connectivity. Visa’s “Money Travels: Digital Remittances Adoption” Report found that
digital remittances are the preferred method among consumers across all surveyed countries, with 53%
of consumers turning to digital apps to send and receive funds around the world. According to the World
Bank, digital remittances are nearly 2% cheaper than cash remittances, which is a significant saving for
those sending money cross-border on a regular basis.

The benefits of digital remittances extend beyond just cost savings. These platforms offer speed, security,
and convenience, ensuring that funds are transferred quickly and safely. Of the estimated 200 million
migrants who send funds to their collective 800 million family members back home, many are turning to
digital methods, because app-based digital payments are considered the most secure means for sending
funds abroad¹. This is particularly crucial for families who rely on remittances for everyday needs like
food, education, and medical expenses.

Economic and Social Impact

When these payments are digital, they provide an additional boost to economic empowerment and
financial inclusion. With advances in digital payments, families benefit from the lower cost of sending or
receiving money abroad. They can have money available in near real-time so that they can spend it
immediately on what they need. With the right guardrails in place, remittance firms and lenders can
work together to extend credit based on customer behaviour, increasing access to financial services that
immigrants lack when they first move.

While remittances can improve the living conditions of those back home, they also fuel growth rates of
receiving economies. 29 countries received over 10 percent of their gross domestic product (GDP) in
remittances in 2022¹, while seven received over 25 percent of their GDP this way².

Future Prospects and Challenges

Despite the advancements, challenges remain. Many payment corridors still lack basic infrastructure like
electricity and internet connectivity, which is a barrier for millions in digitising their cross-border
payments.

Innovation within Fintechs and banks, the transformation of global remitters and capabilities of solutions
developed by global payment networks are focused on helping to bring seamless, secure, and rapid
digital remittances within reach. Expanded choices are also important in how digitally enabled migrant
workers can more easily compare providers and costs to choose the best options for their families. Visa
Direct, Visa’s real-time money movement network, is powering many of these new solutions by helping
facilitate the fast delivery of funds directly to cards, bank accounts, and wallets around the world³.

The evolution of cross-border remittances from traditional methods to digital platforms has had a
transformative impact on global economies and communities. As digital adoption continues to rise, it
holds the potential to further empower individuals and drive economic growth, provided the challenges
of digital infrastructure are addressed. The future of remittances is undeniably digital, promising greater
efficiency, security, and inclusion for millions around the world.

¹Money Travels: 2023 Digital Remittances Adoption Report (visa.com)

²Migration and Development Brief 37: Remittances Brave Global Headwinds. Special Focus: Climate Migration.

³ Actual fund availability depends on receiving financial institution and region.

Meet Visa at IPR Global 2024

Joining as Platinum sponsors, you can meet Visa at our annual IPR Global event, where you can dive into deep conversations, explore potential partnerships, and discover the latest trends in the industry from leading influencers.

The top decision-makers will be there, so don’t miss this golden opportunity. Our spaces are limited, so seize your ticket now before it runs out at: https://global2024.ipr-events.com/

We look forward to seeing you!

Remittances: A Powerful Force for Financial Inclusion

This article is brought to you in partnership with Clear Junction, written by Dima Kats, Founder and CEO, of Clear Junction.

Given how much migration around the world has grown over the past two decades, and combined with technology making money transfers more accessible, remittance corridors, inflows and outflows have undergone significant shifts.

No matter where remittances are sent from and headed to, it’s vital that they are made with security and speed built-in. But many remittance providers are struggling to facilitate fast and cost-effective remittances due to high costs, FX conversion challenges, and logistical hurdles. And sadly, that means many people seeking efficient remittance services have struggled to access and afford them. On the other side are recipient individuals and families who depend on those services – they can’t afford to be faced with delays in receiving funds.

Traditionally, the main option for remittances were money transfer networks like Western Union or the post office. But these transfers are often slow to be processed, and in places where physical infrastructure is sparse, chances are that recipients in home countries need to be paid via non-banking payment rails. However, not all payment networks may be available or accessible in every region, limiting the reach of remittance services.

Another challenge is that many banks are hesitant to work with remittance companies due to the perceived higher risk associated with money transfer businesses, which leads to account closures or limited access to banking services.

High transaction costs, including fees associated with currency conversion, international transfers, and intermediary banks, can also eat into remittance profit margins. Finding cost-effective payment solutions that offer competitive exchange rates and low fees is a constant challenge. This means many remittances remain cash-based and therefore more prone to fast-changing FX conversion rates eating into remittance balances and provider profitability.

Fluctuations in exchange rates can impact the profitability of remittance companies, especially those operating in multiple currencies. Remittance companies need access to services with the best FX rates on the most commonly used currencies like USD, EUR or GBP in order to give the best value to their customers.

On top of all of that, employing secure and proven technology is of paramount importance, as is the knowledge that when funds are sent, they will appear in the recipient’s account in as little as a few minutes.

That’s why Clear Junction’s platform is designed to minimise the operational and financial challenges of scaling up remittance FinTechs. We understand the difficulties faced by remittance companies in establishing accounts. So, our collection accounts enable remittance companies to hold a monetary balance with Clear Junction, enabling them to gain access to domestic and international payment networks across the UK, Europe, and US and benefit from competitive FX rates when conversion is needed.

Clear Junction provide a transparent fee structure, which gives remittance companies full visibility of the costs that they will incur on making cross-border payments – unlike some traditional methods when you do not understand the fees until the transaction has been received.

With remittances worth billions of EUR and GBP flowing through our pipes, we’re trusted by a wide range of players to provide reliable technical infrastructure, fast transaction routing, and low FX rates that enable people to send money home, to where it’s needed most – at the fingertips of recipients.

What’s more, Clear Junction can help remittance companies extend their reach outside their domestic markets, enabling them to access and build strong relationships with counterparties in various geographies. Our existing clients operate as a network and often times we are pleased to see internal settlements within that network.

Amongst the advantages offered by Clear Junction is the upcoming roll out of cross-border settlements using stablecoins. Using blockchain and pegged to a reserve asset like US dollars, stablecoins offer real-time settlement and remove the intermediaries that add to fees and risks. Stablecoins hold the potential to fundamentally transform remittance flows to underserved and emerging markets, empowering more financial inclusion and economic development, at societal and global levels.

With Clear Junction, you’re guaranteed clear advantages in your remittance offerings: reduced transaction costs, faster and more secure remittance flows, and the power to reach more customers. Get in touch with us at https://clearjunction.com/contact/ if you’d like to find out how we can help your business.

Meet Clear Junction at IPR Global 2024!

Joining as Platinum sponsors, you can meet Clear Junction at our annual IPR Global event, where you can dive into deep conversations, explore potential partnerships, and discover the latest trends in the industry from leading influencers.

The top decision-makers will be there, so don’t miss this golden opportunity. Our spaces are limited, so seize your ticket now before it runs out at: https://global2024.ipr-events.com/

We look forward to seeing you!

Attijariwafa Bank Group adopts RemitONE’s platform, enhancing its money transfer offering

June 2024: Attijariwafa Bank, a leading banking and financial group, is enhancing its money transfer offering by adopting RemitONE’s Money Transfer System. Their objective was to secure a robust, compliant, and highly secure online money transfer platform that could seamlessly integrate with third-party delivery networks across their expansive pan-African network. This decision aimed to ensure the strict enforcement of compliance procedures while sustaining rapid growth, ultimately delivering a dependable platform for their customers to securely transfer money online and in-person at their offices.

Ranked as the largest bank in Morocco and among the top five in Africa, Attijariwafa Bank Group has made RemitONE its preferred money transfer platform provider. This strategic move reinforces their position as the leading player in the banking and financial sectors within these regions. Known for their dynamism and innovation, Attijariwafa Bank Group has diversified its business operations and expertise to cater to the needs of all individuals, regardless of their social status or background.

Mr Oussama Kseibati, Head of Sales, commented, “RemitONE is proud to be partnering with Attijariwaffa Bank, to assist in their digital transformation. Attijariwaffa have chosen RemitONE as a white label end-to-end system provider, to increase reach to customers while providing a fast, reliable and user-friendly experience. We are excited to be working with this leading bank and look forward to a long-lasting prosperous relationship”.

Learn more at attijariwafabank.com and follow them on LinkedIn and Twitter (@AttijariwafaB).

About RemitONE

RemitONE is the leading provider of money transfer software solutions for banks, telcos, and money transfer operators (MTOs) worldwide. Organisations of all sizes use the RemitONE platforms to run their money transfer operations with ease and efficiency by reaching out to their customers via multiple channels including agent, online and mobile.

For more information on RemitONE, please email sales@remitone.com

Dahabshiil UK Partners with RemitONE to Revolutionise Money Transfers in Africa with Cutting-Edge Digital Solutions

July 2024: Dahabshiil UK, part of the international Dahabshiil brand, is a leading Money Service Business (MSB) specialising in cross-border money transfer services from the UK to Somalia, Somaliland, other parts of Africa and other continents around the world.

Dahabshiil UK and RemitONE have announced a strategic partnership to realise business growth. This collaboration allows Dahabshiil UK to utilise the RemitONE software’s powerful compliance features and mobile app technology to support their transition from their current brick-and-mortar model to a digital one.

Dahabshiil UK will work with supply-chain members – including payment gateways, IDV providers, Open Banking partners, SMS gateways and money transfer operators – that are part of the vast RemitONE Ecosystem™. RemitONE will, in turn, enhance its growing ecosystem by onboarding Dahabshiil UK’s network of send and payout agents.

Lamin Bojang, CEO, Dahabshiil UK: “We are thrilled to partner with RemitONE in this digital transformation journey. This collaboration represents a significant milestone in our mission to provide fast, secure, and affordable money transfer services to our customers globally. Leveraging RemitONE’s advanced technology will enable us to expand our reach and improve the efficiency of our operations, ultimately benefiting our customers by offering them more convenience and better service.”

Aamer Abedi, Chief Marketing Officer at RemitONE: “We are very excited to be working with Dahabshiil UK. We see this partnership as part of our vision to utilise technology to make money transfers affordable for the unbanked and underbanked. Dahabshiil is one of the biggest and most trusted money transfer operators in Africa and we look forward to working with them to bring the latest money transfer trends to Dahabshiil’s loyal customer base.”

Learn more at dahabshiil.com and follow them on LinkedIn and Twitter (@DahabshiilGroup).

About RemitONE

For more information on RemitONE, please email sales@remitone.com

RemitONE Liveness Feature™ Coming Soon: Real-Time Biometric Authentication for Digital Money Transfers

We are excited to announce the introduction of the RemitONE Liveness Feature™, brought to you through our collaboration with GBG.

The pace of digital transformation has accelerated remarkably in recent years, driven by the rapid advancements in artificial intelligence (AI). This technological surge has reshaped numerous sectors, offering innovative solutions.

In the healthcare sector, the UK’s National Health Service (NHS) integrated AI-driven facial biometric checks into their mobile app to simplify login procedures, minimising the need for in-person visits and accelerating the onboarding process. Similarly, airlines like Emirates and Delta have also adopted biometric facial recognition for check-in, security clearance, and boarding, streamlining processes and reducing physical contact. These innovations highlight AI’s transformative power in reshaping industries and improving operations.

At RemitONE, we have responded swiftly by introducing the RemitONE Liveness Feature™, to help your business comply with the Payments Services Regulations (PSR). These regulations require strong customer authentication for security, and our new Liveness feature ensures that you meet these standards.

What is the RemitONE Liveness feature™?

The RemitONE Liveness feature™ is an innovative tool that uses advanced biometric facial recognition technology for real-time authentication during customer onboarding when the customer is not physically present.

This technology includes liveness testing, which alongside facial biometrics, detects fraudulent attempts such as deepfake images or silicone masks used during selfie submissions. This ensures that the submitted biometric data originates from a genuine person who is physically present. By integrating this feature into your customer onboarding process, you can mitigate the risk of financial penalties and protect your company’s reputation.

Stay tuned for when this feature will go live. Follow us on LinkedIn and Twitter or subscribe to our newsletter for the latest updates.

Interview with Sid Gautam, Senior Vice President, Flutterwave | IPR Global 2023

We sat down with Sid Gautam from Flutterwave during our IPR Global event, to find out the key challenges and current state of Open Banking and payment processing in Africa, along with the benefits of attending the IPR Global event.

Sid specialises in embedded finance and cross-border payments within CeFi and DeFi domains. Over the years, Sid has managed to grow early-stage and growth businesses to realise their full potential across EMEA and APAC. His area of expertise includes new business development across the length and breadth of the enterprise organisations, alliances, defining go-to-market strategies as well as leading and scaling high-performance business development teams across geographies with a customer-centric approach.

Watch the interview for his expert insights.

Interview with Lindsay Lehr, Managing Director, PCMI | IPR Global 2023

We interviewed Lindsay Lehr from PCMI during our Innovation in Payments and Remittances (IPR) Global event, to share her thoughts on the transformative technologies shaping the global payments market, how Money Transfer Operator’s (MTOs) roles will shift in the coming years, what sets the IPR event apart, and more.

Lindsay is a renowned thought leader in the payments space, advising the world’s most exciting companies including card networks, global marketplaces and payment platforms. Since 2012, Lindsay has managed over 400 client engagements in the payments industry and grew her team of one to today over 50 consultants based across the US, Latin America, Europe, Asia, and South Africa.

Watch the full video to find out her insights.