Power Up Your Platform: The Top RemitONE Features Driving Our Clients’ Success

What if the growth you’re chasing is already built into your system?

If you’re using the RemitONE Money Transfer Platform, we want to make sure you’re getting the most out of it to unlock its full potential.

Packed into your platform are powerful tools designed to boost transactions, build loyalty, reduce risk, and help you move faster. But if you’re not fully unlocking them, you’re missing opportunities.

Today, we’ll be sharing our clients features that consistently drive results and keep them ahead of the curve.

Let’s show you what’s possible.

Loyalty Manager: Keep Customers Coming Back

If you’re looking to boost retention and give your remitters a reason to keep choosing you—this is the feature to activate.

Loyalty Manager™ turns every transaction into an opportunity to reward your remitters. With this popular feature, your customers earn loyalty points every time they send money or refer a friend. These points can be redeemed to reduce transaction fees, which means every transfer becomes more affordable and more rewarding for them.

What makes it especially powerful is how customisable it is. You can set your own rules on how points are earned, based on what makes sense for your business, whether that’s based on transaction frequency, corridors, or even new customer referrals.

And when combined with Promotions Manager™, your customers can unlock even more by using loyalty points and promotions in a single transaction. The result? Greater satisfaction, higher engagement, and stronger brand loyalty.

Promotions Manager™: Smart Offers, More Transfers

If you’re running a money transfer business, you know that generic discounts don’t cut it. You need offers that actually move the needle — increasing transaction volumes, encouraging repeat usage, and giving customers a reason to stick with you.

That’s exactly what Promotions Manager™ is built for.

This feature puts you in full control, allowing you to set up intelligent, rule-based promotions that are targeted, timely, and effective. Whether it’s a festive seasonal discount for specific corridors, a reward for frequent senders, or a special deal for partners, this feature helps you craft promotions that match your business goals and your audience’s behaviour.

Target smarter: Choose who sees your promotions based on corridors, transaction history, or user type.

Incentivise more sends: Set up thresholds like “send 3 times, get a discount” to increase transaction frequency.

Run timely offers: Activate short-term promos for holidays, local events, or marketing pushes.

Maximise ROI: Avoid blanket discounts and focus on what works, boosting transactions without wasting budget.

It’s not just about discounts; it’s about strategy. Promotions Manager™ helps you reward the right behaviour, at the right time, with the right offer, building stronger customer loyalty and driving more transactions.

Risk Manager™ : Spot Risks Before They Become Problems

Risk is everywhere when you’re moving money across borders, but staying compliant doesn’t have to mean slowing down your operations or manually digging through data.

What clients love about our Risk Manager™ is it doesn’t just flag risks — it thinks ahead.

It gives you a dynamic, real-time view of who your riskiest customers are based on what they actually do — not just who they say they are. From sending to high-risk regions to sudden spikes in transaction volumes, our dynamic risk scoring system tracks behaviour patterns, adapts in real-time, and assigns weighted risk scores to both remitters and beneficiaries. The result? You can spot red flags early, act fast, and stay ahead.

It’s not just for compliance teams either, the Risk Score Rules Engine lets you set custom rules that reflect your business needs. And with detailed audit trails and downloadable reports, you’ll always be ready when the regulator comes knocking.

If you’re already juggling tight regulations and evolving risks, then it might be time to activate Risk Manager™ and make your life a whole lot easier.

Maker Checker: Double Verification for Safer Transfers

Mistakes in money transfers can cost more than just time; they can damage trust. Maker Checker adds a second layer of control to your operations by requiring one team member to create a transaction, and another to verify it. It’s a simple way to reduce errors, prevent fraud, and keep your financial processes rock solid and secure.

Built for compliance, peace of mind, and flawless execution.

Get more out of RemitONE — with hands-on expert support

Sometimes the real game-changer isn’t a new feature, it’s having someone by your side who knows your system and understands your goals to help you move faster.

That’s exactly what our Client Success Support offers. It’s a personalised support experience built for teams who want to go further with RemitONE. You’ll have direct access to a dedicated Technical Customer Success Manager who becomes an extension of your team, someone who already understands your setup and can help you troubleshoot issues faster, scale with confidence, and get more out of the platform.

Whether it’s navigating technical challenges, implementing new features, or simply having a regular sounding board for improvements, VIC Support is designed to make your day-to-day easier and more effective. You’ll spend less time stuck in queues and more time getting things done.

It’s a flexible service shaped around your workflow, from quick weekly catch-ups to in-depth strategy calls. Whatever your rhythm, we’ll match it, so your team can keep moving.

Let’s take some weight off your shoulders and help unlock your full potential.

You’re sitting on the growth your competitors are already using.

These tools aren’t “nice-to- haves” they’re how leading money service businesses (MSBs) are pulling ahead. More transactions. More loyalty. More support.

If you’re already using RemitONE, it’s time to unlock the full power of your platform.

And if you’re not with us yet? Then let’s show you what’s possible.

Book a free demo and see how the world’s leading MSBs use our platform to grow every single day.

Book here: https://calendly.com/remitone-oussama/free-30min-consultation-website

The Future of Payments and Remittances: Innovations, Real-Time Payments, and Global Financial Inclusion | IPR Global 2024

The payments and remittance industry stands on the brink of remarkable transformation, driven by innovative technologies, evolving consumer expectations, and a pursuit of frictionless digital transactions. This evolution raises essential questions about global economic inclusivity and whether security and compliance frameworks can keep pace with rapid advancements.

Leading voices in the industry share insights into the trends shaping this landscape, focusing on real-time payments, digital wallets, and groundbreaking technologies that are redefining global remittance.

Panellists:

Michael Bermingham, Co-Founder & Chief Business Officer, Nium

Anastasia Serikova, VP, Head of Revenue and Growth, Visa Direct at Visa

Kunal Choudhary, Money Transfers Strategy Lead, Worldpay

Mitchell Fordham, Chief Revenue Officer & Co-founder, eSIM Go

Moderator:

Oussama Kseibati, Business Development Officer, RemitONE

Key Trends Shaping the Payments and Remittance Landscape

Michael emphasised the rise of real-time payments and the profound impact of payment platforms like Pix in Brazil and UPI in India. He explained that real-time payments are no longer optional for financial institutions or payment service providers but are becoming essential for driving global business growth. Organisations must not only build connections to these networks but also invest in specialised teams to navigate and harness these systems effectively. Nium has dedicated teams to establish these vital connections, which, in turn, enable seamless cross-border payments.

Remittances are projected to continue rising, potentially reaching $800 billion by 2024, Anastasia shared. Digital-first providers are surpassing traditional channels, capturing an increasingly large portion of this growing market. This shift is driven by the demand for digital transactions and the push to simplify the payment ecosystem. Visa Direct is aiming to reduce intermediaries in the transaction process, enabling faster foreign exchange (FX) transactions, greater transparency, and ultimately, quicker payments—a key objective for G20 countries. She emphasised that promoting digital literacy is vital, empowering consumers to confidently navigate these streamlined digital systems.

A unique trend Oussama pointed out among Money Transfer Operators (MTOs) is the shift beyond traditional remittances, with services designed to deepen client engagement and retention. Now, instead of simply sending funds, customers can choose options like paying for subscription services (think Netflix) or providing vouchers for specific goods—a particularly popular option in markets like Africa, where recipients can redeem vouchers at designated locations. This shift, highlights the increasing personalisation of remittance services, giving recipients more versatile and meaningful ways to benefit from transfers beyond standard monetary transactions.

Industry Growth and Data Highlights

Some eye-opening stats shared by Kunal illustrate the rapid rise and evolution of payments and remittances, largely driven by digital transformation. According to Worldpay projections, global transaction volumes are set to soar, reaching an astounding $25 trillion by 2027—a growth trajectory powered by the steady shift toward digital and mobile-first solutions.

For instance, in 2023, digital wallets were used for half of all e-commerce transactions, with 30% of being point-of-sale (POS) transactions. It’s not just about online shopping; these trends are equally transformative in the remittance market, which is expected to hit $1 trillion in value soon, driven by technology and mobile innovation.

One standout example is Brazil’s Pix network, a real-time, low-cost account-to-account payment system that serves 160 million people, allowing for immediate transfers without hefty fees—an essential service for people who need to maximise the value of their transactions. According to a Worldpay’s recent Payments Performance Report, 88% of respondents expressed interest in adopting a similar system to Pix, signalling a broad appeal for efficient, direct payment solutions.

Mobile wallets are particularly significant for financial inclusion. In regions like Sub-Saharan Africa, where remittances play a critical economic role, mobile wallet usage has been growing at an impressive 20% annually. This growth, Kunal explained, stems from the accessibility, affordability, and transparency of mobile wallets, which provide a seamless option for people without traditional banking services to manage their finances and participate in the digital economy.

Innovative Technologies Revolutionising the Sector

eSIMs—short for embedded SIMs—are a digital alternative to traditional SIM cards, offering seamless, flexible mobile connectivity without the need for a physical SIM swap. While they’ve become especially popular in the travel space, eSIMs are also making waves in the remittance industry. Mitchell expressed how this technology is a game-changer for the unbanked and digitally underserved populations, enabling secure mobile access to financial services, regardless of physical location or device. EsimGO is empowering financial businesses to offer fully digital services to consumers, which not only boosts transaction volumes but also gives companies a competitive edge. As an example, esimGO’s partnerships with Western Union and various neobanks help create resilient, inclusive financial solutions that are built on accessible mobile technology.

Anastasia also delved into several recent innovations from Visa that highlight the evolving landscape of global payments. One standout feature allows users to send money internationally using just a mobile phone number—an ideal solution for those who prefer not to share sensitive account details, providing an added layer of security and peace of mind. Another innovation is Visa’s unified API for multi-currency payments, known as “cash pulling.” This allows customers to convert and hold multiple currencies, manage FX rates, and access a wide range of payout options—all through a single, streamlined API. Whether it’s bank accounts or digital wallets, this unified approach creates a smooth, predictable cross-border experience for both businesses and consumers.

Further enhancing the digital wallet ecosystem, Visa Direct has partnered with Thunes and TerraPay to expand Visa Direct’s reach, adding over 1.5 billion new digital wallet endpoints, connecting even more users to the financial system.

What next?

At RemitONE, our commitment is to provide you with cutting-edge technology, compliance solutions, an expansive network, and expert guidance to navigate the ever-evolving landscape of remittances. Whether you’re just starting out or looking to scale your business, we’ve got you covered.

Want to see how RemitONE can elevate your business? Book a free consultation to discover how we can supercharge your business