Categories

Terms of Use

General Terms

Last Updated: 27 January 2020

Introduction

Welcome to Remit One, a provider of money transfer solutions to the remittance industry. We’re excited to have You here but before You start using our Services, we do need You to look through and accept these Terms. We’ve done our best to explain it all without using too much jargon, so it’s clear what You can expect from us and what we expect from You.

These General Terms together with our Service specific Terms are intended to explain our obligations as a service provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

Remit One’s Services will evolve over time based on user feedback and continuous enhancement. These Terms are not intended to answer every question or address every issue raised by the use of Remit One’s Services. Remit One reserves the right to change these terms at any time, effective upon the posting of modified terms, and Remit One will notify You of changes via email or notification via the Website.

It is likely these terms of use will change over time. It is Your obligation to ensure that You have read, understood and agree to the most recent terms available on the Website.

By registering or requesting to use the Services You acknowledge that You have read and understood these Terms and have the authority to act on behalf of any person or entity for whom You are using the Services.

You are deemed to have agreed to these Terms and You confirm you have full authority to enter into these Terms on behalf of any entity for whom You use the Services.

1. Definitions

“Agreement” means these terms of use, and any associated or referenced Policies and Conditions. “Terms” has a corresponding meaning.

“Business Day” means Monday to Friday, excluding regional and public holidays, between the hours of 09:00 to 17:30 UK time.

“Confidential Information” includes all information exchanged between the parties to this Agreement, whether in writing, electronically or orally, including the Service but does not include information which is, or becomes, publicly available other than through unauthorised disclosure by the other party.

“Data” means any information inputted by You or with Your authority into the System.

“Fee” means the monetary payment in exchange for Services (excluding any taxes, duties, or other deductions) payable by You in accordance with the Fee Schedule. “Fees” has a corresponding meaning.

“Fee Schedule” means the information relating to Fees for Services set out on the Remit One’s billing pages, or any other page(s) on the Website notified by Remit One or provided in an Order Confirmation.

“Intellectual Property” means any patent, trade mark, service mark, copyright, moral right, right in a design, know-how and any other intellectual or industrial property rights, anywhere in the world whether or not registered.

“Invited User” means any person or entity, other than the Subscriber, that uses the Services with the authorisation of the Subscriber from time to time. “Invited Users” has a corresponding meaning.

“Order Confirmation” means the quotation document confirming the Services ordered, their corresponding Fee, and estimated delivery date where applicable.

“Remit One” means Remit One Limited which is a company incorporated in England with company number 06446656 with its registered office at Studio 15 Monohaus, 143 Mare Street, London E8 3FW, UK and all current and future global subsidiaries of Remit One Limited.

“Services” means the online money transfer management service and related mobile applications, Websites, software, application support, and other consulting and bespoke development services made available (as may be changed or updated from time to time) by Remit One.

“Subscriber” means the person who registers to use the Services, and, where the context permits, includes any entity on whose behalf that person registers to use the Services.

“Support Portal” means our support Website available at support.remitone.com.

“System” means the software application(s) that are used to provide the Services.

“Transaction” means a record in any of the transactions tables of the System regardless of the status, which captures the details of a single transfer or a currency exchange.

“Website” means the Internet site at the domain or sub-domain remitone.com or any other site operated by Remit One.

“You” means the Subscriber, and where the context permits, an Invited User. “Your” has a corresponding meaning.

“Incident” means an unplanned interruption to a System or a significant reduction in the quality of the System.

“Request” means a formal request for something to be provided – for example, a request for information or advice.

“Response Time” means the interval between the presentation of an issue and the determination of a path to resolution.

Words imparting the singular shall include the plural and vice versa. Words imparting a gender include every gender.

2. Privacy

Remit One maintains a privacy notice that sets out the parties’ obligations in respect of personal information. You should read that notice at www.remitone.com/legal/#privacy-notice and You will be taken to have accepted that notice when You accept these Terms.

3. Confidentiality

Unless the relevant party has the prior written consent of the other or unless required to do so by law:

  • each party will preserve the confidentiality of all Confidential Information of the other obtained in connection with these Terms. Neither party will, without the prior written consent of the other, disclose or make any Confidential Information available to any person, or use the same for its own benefit, other than as contemplated by these Terms; and
  • each party’s obligations under this clause will survive termination of these Terms.
  • The provisions of this clause shall not apply to any information which:
  • is or becomes public knowledge other than by a breach of this clause;
  • is received from a third party who lawfully acquired it and who is under no obligation restricting its disclosure;
  • is in the possession of the receiving party without restriction in relation to disclosure before the date of receipt from the disclosing party; or
  • is independently developed without access to the Confidential Information.

4. Paid Services

Remit One may offer Services to be paid for on a onetime basis, recurring basis, on an as-used basis or a combination thereof, and these Service Fees must be paid automatically. You authorise Remit One to collect Service Fees by continuous payment authority automatically from your linked credit or debit card. Where we are unable to collect Service Fees by continuous payment authority, You agree to make a direct bank transfer to reach us in full before the due date of the relevant invoice, without any deductions for transfer or currency exchange charges, taxes or duties, set-off, counterclaim, discount, abatement or otherwise. No Fees shall be deemed to have been received until we have received cleared funds.

You agree to pay the applicable Service Fees listed on the Fee Schedule for the Services that You have registered or requested for. All Fees are exclusive of any value added tax (‘VAT’). Remit One reserves the right to charge VAT should there be a change in tax law or in the approach of the relevant authorities.

Remit One reserve the right to change the Fee Schedule and any pricing detailed in Order Confirmations upon 90 days advance written notice. You will be deemed to have accepted the changes unless you notify us to the contrary before the changes come into force. You have the right to terminate the Terms of the applicable Services immediately before the proposed date of entry into force of the revised Fees of the Services in use. All Fees to be collected or paid in respect of the Services are non-refundable and denominated in pound sterling.

All invoices for Fees will be sent to You or to a Billing Contact whose details are provided by You, by email. Remit One will continue invoicing You in accordance with the Fee Schedule until this Agreement is terminated in accordance with the termination clause of each Service.

5. Severability

If any part or provision of these Terms is invalid, unenforceable or in conflict with the law, that part or provision is replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision. The remainder of this Agreement will be binding on the parties.

6. Breach

If You:

  • breach any of these Terms and do not remedy the breach within 14 days after receiving notice of the breach if the breach is capable of being remedied; or
  • breach any of these Terms and the breach is not capable of being remedied which includes (without limitation) any payment of Service Fees that are not paid in full in accordance with the requirements set out in the Fee Schedule); or
  • You or Your business become insolvent or Your business goes into liquidation or has a receiver or manager appointed to any of its assets or if You become insolvent, or make any arrangement with Your creditors, or become subject to any similar insolvency event in any jurisdiction;

Remit One may take any or all of the following actions, at its sole discretion:

  • suspend for any definite or indefinite period of time, Your use of the Services and the System;
  • suspend or terminate access to all or any Data;
  • terminate this Agreement and Your use of the Services and delete the System and Data;
  • take any of the actions in clause 6 in respect of any or all other persons whom You have authorised to have access to Your information or Data.

For the avoidance of doubt, if payment of any invoice for Service Fees due in relation to any of Your Services is not made in accordance with the requirements set out in the Fee Schedule, Order Confirmation or invoice, Remit One may:

  • restrict, suspend or terminate Your use of the relevant Services, the authority for all or any of Your Invited Users to use the Services, or Your rights of access to all or any Data; and
  • charge You a reminder Fee listed in the Fee Schedule for each payment reminder after the due date of the relevant invoice. A re-sent invoice, a statement of account, an email, or a telephone conversation or voicemail left constitutes a reminder for the purpose of this clause.

7. Notices

Any notice given under these Terms by either party to the other must be in writing and may be delivered by personal delivery, post or email. Notices to Remit One must be to our address above or sent to billing@remitone.com or to any other email or address notified to You by Remit One. Notices to You will be sent to the email address You provided when setting up Your access to the Service.

8. Third Party Products & Services

You may be offered services, products and promotions provided by third-parties and not Remit One. If You decide to use third party services you will be responsible for reviewing and understanding the terms and conditions for these services. Remit One is not responsible for the performance of any third-party services. The Services may contain links to third party websites. The inclusion of any website link does not imply an approval, endorsement or recommendation by Remit One. Such third-party websites are not governed by these Terms. You access any such website at your own risk. Remit One expressly disclaim any liability for these websites. When you use a link to go from the Services to a third-party website, Remit One’s Privacy Policy is no longer in effect. Your browsing and interaction on a third-party website, including those that have a link in the Services is subject to that website’s own terms, rules and policies.

Except as expressly set out in these Terms, all third-party hardware, software and other products and services included or sold with the Services are provided solely according to the warranty and other terms specified by the third party, who is solely responsible for service and support for its product or service. For service, support or warranty assistance for other third-party products or services, you should contact the third party directly.

9. Accrued Rights

Termination of these Terms is without prejudice to any rights and obligations of the parties accrued up to and including the date of termination. On termination of this Agreement You will:

  • remain liable for any accrued charges and amounts which become due for payment before or after termination; and
  • immediately cease to use the Services and Website.

10. Entire Agreement

These Terms, together with Remit One’s Policies and the terms of any other notices or instructions given to You under these Terms, supersede and extinguish all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between You and Remit One relating to the Services and the other matters dealt with in these Terms.

11. Waiver

If either party waives any breach of these Terms, this will not constitute a waiver of any other breach. No waiver will be effective unless made in writing.

12. Delays

Neither party will be liable for any delay or failure in performance of its obligations under these Terms if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money.

13. No Assignment

You may not assign or transfer any rights to any other person without Remit One’s prior written consent.

14. Communication Conditions

As a condition of these Terms, if You use any communication tools available through the Website (such as any forum, chat room or message centre), You agree only to use such communication tools for lawful and legitimate purposes. You must not use any such communication tool for posting or disseminating any material unrelated to the use of the Services, including (but not limited to): offers of goods or services for sale, unsolicited commercial e-mail, files that may damage any other person’s computing devices or software, content that may be offensive to any other users of the Services or the System, or material in violation of any law (including material that is protected by copyright or trade secrets which You do not have the right to use).

When You make any communication on the Website, You represent that You are permitted to make such communication. Remit One is under no obligation to ensure that the communications on the Website are legitimate or that they are related only to the use of the Services. As with any other web-based forum, You must exercise caution when using the communication tools available on the Website. However, Remit One does reserve the right to remove any communication at any time in its sole discretion.

15. Intellectual Property

Any drawing, photographic material of any description, catalogue, literature, leaflets, blueprints, quotations, ideas, processes, compiled code, complied graphics including but not limited to flash content and all or any other documents produced for the purpose of providing the Services and all Intellectual Property rights in the same shall remain the exclusive property of Remit One.

You undertake not to copy, adapt, reverse engineer, decompile or disassemble the Services in whole or in part or replicate (or seek to do so) its functionality in whole or in part or otherwise take any step to exploit the Services for Your own benefit or that of any third party and further You undertake not to permit any other person to do so. You shall be granted a revocable licence to use the Intellectual Property rights for the duration of this Agreement.

16. Indemnity

You will indemnify Remit One against any claims or loss relating to:

  • Remit One’s refusal to provide any person access to Your information or Data in accordance with these Terms; and
  • Remit One’s making available information or Data to any person with Your authorisation.

The provision of, access to, and use of, the Services is on an “as is” basis and at Your own risk.

Remit One does not warrant that the use of the Services will be uninterrupted or error free. Among other things, the operation and availability of the systems used for accessing the Services, including public telephone services, computer networks and the internet, can be unpredictable and may from time to time interfere with or prevent access to the Services. Remit One is not in any way responsible for any such interference or prevention of Your access or use of the Services.

It is Your sole responsibility to determine that the Services meet the needs of Your business and are suitable for the purposes for which they are used.

Each party shall indemnify the other party, against any third-party claim alleging injury, death or damage to tangible property caused by the negligence or wilful misconduct of the indemnifying party in connection with the performance of this Agreement provided that such claim is promptly reported to the indemnifying party in writing.

17. Limitation of Liability

Save as otherwise provided in this Agreement, Remit One shall in no circumstances have any liability for economic loss whether direct or indirect nor for any indirect or consequential loss (including in each case and without limitation any loss of profit, future revenue, reputation, goodwill or anticipated savings) of You for any liability of Yours to any other person for any such economic, indirect or consequential loss nor for any claim for damages or awards howsoever arising.

To the maximum extent permitted by law, Remit One excludes all liability and responsibility to You (or any other person) in contract, tort (including negligence), or otherwise, for any loss (including loss of information, Data, profits and savings) or damage resulting, directly or indirectly, from any use of, or reliance on, the Services or Website.

If You claim to suffer a direct loss or damage as a result of Remit One’s negligence or failure to comply with these Terms, any claim for direct losses by You against Remit One arising from Remit One’s negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the Fees paid by You in the previous three months.

Any limitation of liability set out in the Agreement shall not apply so as to restrict either party’s liability for death or personal injury resulting from either party’s or that party’s employees, agents or sub-contractors negligence or fraud.

The parties hereby acknowledge and agree:

  • that the limitations and exclusions of liability set out in this Clause are fair reasonable for the purposes of the Unfair Contract Terms Act 1977;
  • the terms and conditions of the Agreement have been open to negotiation and represent the outcome of such negotiation (whether or not any change has been made to the terms and conditions during the course of such negotiation); and
  • each party’s obligations under the Agreement are fair and reasonable.

If You are not satisfied with the Services, Your sole and exclusive remedy is to terminate these Terms in accordance with the termination clause of each Service.

18. Expiry & Termination

Clauses 9, 10, 11, 15, 16, 17, 19, 20 and 21 survive the expiry or termination of these Terms.

19. Rights of Third Parties

A person who is not a party to these Terms has no right to benefit under or to enforce any term of these Terms.

20. Consumers

Remit One Services are not intended for consumer use (i.e., use for personal, family or household purposes).

21. Governing Law & Jurisdiction

This Agreement is governed by the laws of England and Wales and You hereby submit to the exclusive jurisdiction of the courts of England and Wales for all disputes arising out of or in connection with this Agreement.

On Cloud Terms

Introduction

These On Cloud Terms together with our General Terms are intended to explain our obligations as a Services provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These Terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

1. Use of Software

Remit One grants You the right to access and use the Service via the System with the particular user roles available to You according to Your subscription type. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Invited Users, or any other applicable laws:

  • the Subscriber determines who is an Invited User and what level of user role access to the relevant Service that Invited User has;
  • the Subscriber is responsible for all Invited Users’ use of the Service;
  • the Subscriber controls each Invited User’s level of access to the relevant Service at all times and can revoke or change an Invited User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be an Invited User or shall have that different level of access, as the case may be; and
  • if there is any dispute between a Subscriber and an Invited User regarding access to the Service, the Subscriber shall decide what access or level of access to the relevant Data or Service that Invited User shall have, if any.

2. Setup and Training

Remit One maintains a setup and training policy that sets out the parties’ obligations in respect of the setup and training of the Service. You should read that policy at www.remitone.com/legal/#setup-training-policy and You will be taken to have accepted that policy when You accept these Terms.

3. General Obligations

You must only use the Service for Your own lawful business purposes, in accordance with these Terms and any policies and conditions sent by Remit One or posted on the Website. You may use the Service and System in order to provide services to others but if You do so you must ensure that You are authorised to do so and that all persons to whom services are provided comply with and accept all terms of this Agreement that apply to You.

4. Access Conditions

You must ensure that all usernames and passwords required to access the Service are kept secure and confidential. You must immediately notify Remit One of any unauthorised use of Your password or any other breach of security, and Remit One will reset Your password and You must take all other actions that Remit One reasonably deems necessary to maintain, or enhance the security of Remit One’s computing systems and networks and Your access to the Service.

As a condition of these Terms, when accessing and using the Service, You must:

  • not attempt to undermine the security or integrity of Remit One’s computing systems or networks or, where the Service is hosted by a third party, that third party’s computing systems and networks;
  • not use, or misuse, the Service in any way which may impair the functionality of the Service or System, or other systems used to deliver the Service or impair the ability of any other user to use the Service or System;
  • not attempt to gain unauthorised access to any materials other than those to which You have been given express permission to access or to the computer system on which the Service is hosted;
  • not transmit, or input into the System, any files that may damage any other person’s computing devices or software, content that may be offensive, or material or Data in violation of any law (including Data or other material protected by copyright or trade secrets which You do not have the right to use); and
  • not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Services or to operate the System except as is strictly necessary to use either of them for normal operation.
  • not repackage, resell, lease, sublicence or provide our Service in any way not expressly permitted.

5. Usage Limitations

Use of the Service may be subject to limitations, including but not limited to monthly Transaction volumes, number of entities and entity types, and the number of calls You are permitted to make against Remit One’s application programming interface (API). Any such limitations will be advised.

6. Ownership of Data

Title to, and all Intellectual Property Rights in, the Data remain Your property. However, Your access to the Data is contingent on full payment of Remit One’s Fee when due. You grant Remit One a licence to use, copy, transmit, store, and back-up Your information and Data for the purposes of enabling You to access and use the Service, perform anonymised analytics of the System usage and/or Data and for any other purpose related to provision of Service to You.

7. Backup of Data

You must maintain copies of all Data inputted into the System. Remit One adheres to best practice policies and procedures to prevent data loss, including a daily system data back-up regime, but does not make any guarantees that there will be no loss of Data. Remit One expressly excludes liability for any loss of Data no matter how caused.

8. Third Party Applications & Your Data

If You enable third-party applications for use in conjunction with the Service, You acknowledge that Remit One may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Service. Remit One shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.

9. Your Obligations

You warrant that where You have registered to use the Service on behalf of another person or entity, You have the authority to agree to these Terms on behalf of that person or entity and agree that by registering to use the Services You bind the person or entity on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms.

You are authorised to use the Service and the system and to access the information and Data that You input into the System, including any information or Data input into the System by any person you have authorised to use the Service. You are also authorised to access the processed information and Data that is made available to You through Your use of the System and the Service (whether that information and Data is Your own or that of anyone else).

Remit One has no responsibility to any person other than You and nothing in this Agreement confers, or purports to confer, a benefit on any person other than You. If You use the Service or access the System on behalf of or for the benefit of anyone other than yourself (whether a body corporate or otherwise) you agree that:

  • You are responsible for ensuring that You have the right to do so;
  • You are responsible for authorising any person who is given access to information or Data, and you agree that Remit One has no obligation to provide any person access to such information or Data without Your authorisation and may refer any requests for information to You to address; and
  • You remain solely responsible for complying with all applicable accounting, tax and other laws. It is Your responsibility to check that storage of and access to your Data via the System will comply with laws applicable to you (including any laws requiring you to retain records).

10. Warranties

Remit One gives no warranty about the Service. Without limiting the foregoing, Remit One does not warrant that the Services will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

Remit One warrants that the Service will be provided with reasonable care and skill. If this warranty is breached, you must notify Remit One as soon as possible. You must give Remit One a reasonable time to fix the problem, which solution may include (a) supplying you with a reasonable way to work around the problem that is not materially detrimental to you; or (b) re-performing any relevant Service. Remit One will attempt to fix any such problems without any additional charge to you.

11. Consumer Guarantees

You warrant and represent that You are acquiring the right to access and use the Service for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Service, the System or these Terms.

12. Service Availability

Whilst Remit One intends that the Service should be available 24 hours a day, seven days a week, it is possible that on occasions the Service or System may be unavailable to permit maintenance or other development activity to take place.

Remit One maintains an update policy that sets out the parties’ obligations in respect to the updates of the Service. You should read that policy at www.remitone.com/legal/#update-policy and You will be taken to have accepted that policy when You accept these Terms.

If for any reason Remit One has to interrupt the Service for longer periods than Remit One would normally expect, Remit One will use reasonable endeavours to publish in advance details of such activity on the Website and notify you by email.

13. Service Level Agreement

Remit One warrants for the duration of these Terms to provide a minimum uptime dependant on the System edition (see table below), measured for each calendar month. In the event of an unplanned downtime resulting in Remit One not meeting the minimum uptime commitment, Remit One will upon request refund 5 hours of Service Fee for every 60 minutes of downtime of the relevant month – up to a maximum value equal to your monthly Service Fee. Any refund offered under this clause will be allocated as a credit against your billing account.

Minimum Uptime

Standard Edition:          95%
Professional Edition:   97.5%
Enterprise Edition:       99.9%

These Terms will continue for a minimum period of twelve months from the date of the first invoice/billing period, thereafter, at the end of each billing period these Terms will automatically continue for a rolling monthly period, provided You continue to pay the prescribed Fee in accordance with the Fee Schedule, unless either party terminates these Terms by giving at least ninety (90) days advance written notice.

14. Duration & Termination

You shall be liable to pay all relevant Fees up to and including the day of termination of these Terms.

Upon the expiry or termination of these Terms all Data and configurations settings stored on the System will be permanently deleted.

On Premise Terms

Introduction

These On Premise Terms together with our General Terms are intended to explain our obligations as a Services provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These Terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

1. Use of Software

Remit One grants You the right to access and use the Service via a single production instance of the System with the particular features available to You according to Your Order Confirmation. This right is non-exclusive, non-transferable, and limited by and subject to this Agreement. You acknowledge and agree that, subject to any applicable written agreement between the Subscriber and the Invited Users, or any other applicable laws:

  • the Subscriber determines who is an Invited User and what level of user role access to the relevant Services that Invited User has;
  • the Subscriber is responsible for all Invited Users’ use of the Services;
  • the Subscriber controls each Invited User’s level of access to the relevant Services at all times and can revoke or change an Invited User’s access, or level of access, at any time and for any reason, in which case that person or entity will cease to be an Invited User or shall have that different level of access, as the case may be; and
  • if there is any dispute between a Subscriber and an Invited User regarding access to any Services, the Subscriber shall decide what access or level of access to the relevant Data or Services that Invited User shall have, if any.

2. Setup and Training

Remit One maintains a setup and training policy that sets out the parties’ obligations in respect of the setup and training of the Service. You should read that policy at www.remitone.com/legal/#setup-training-policy and You will be taken to have accepted that policy when You accept these Terms.

3. General Obligations

You must only use the Service for Your own lawful business purposes, in accordance with these Terms and any policies and conditions sent by Remit One or posted on the Website. You may use the Service and System in order to provide services to others but if You do so you must ensure that You are authorised to do so and that all persons to whom services are provided comply with and accept all terms of this Agreement that apply to You.

4. Access Conditions

You must ensure that all usernames and passwords required to access the Services are kept secure and confidential.

As a condition of these Terms, when accessing and using the Service, You must:

  • not misuse the Service in any way which may impair the functionality of the Service or System, or other systems used to deliver the Service or impair the ability of any other user to use the Service or System; and
  • not attempt to modify, copy, adapt, reproduce, disassemble, decompile or reverse engineer any computer programs used to deliver the Service or to operate the System except as is strictly necessary to use either of them for normal operation.
  • not repackage, resell, lease, sublicence or provide our Service in any way not expressly permitted.

5. Usage Limitations

Use of the Service may be subject to limitations, including but not limited to monthly Transaction volumes, number of entities and entity types, and the number of calls You are permitted to make against Remit One’s application programming interface (API). Any such limitations will be advised.

6. Ownership of Data

Title to, and all Intellectual Property Rights in, the Data remain Your property. However, You grant Remit One a licence to use, copy, transmit and store anonymised portions of Your information and Data for the purpose of performing anonymised analytics of the System usage and/or Data.

Where Remit One is unable to collect this data automatically, You agree to provide Remit One with this anonymised analytical data via an XML/CSV download from the System information page, by emailing billing@remitone.com at least once a calendar quarter.

7. Third Party Applications & Your Data

If You enable third-party applications for use in conjunction with the Service, You acknowledge that Remit One may allow the providers of those third-party applications to access Your Data as required for the interoperation of such third-party applications with the Service. Remit One shall not be responsible for any disclosure, modification or deletion of Your Data resulting from any such access by third-party application providers.

8. Your Obligations

You warrant that where You have registered to use the Service on behalf of another person or entity, You have the authority to agree to these Terms on behalf of that person or entity and agree that by registering to use the Services You bind the person or entity on whose behalf You act to the performance of any and all obligations that You become subject to by virtue of these Terms, without limiting Your own personal obligations under these Terms.

You remain solely responsible for complying with all applicable accounting, tax and other laws. It is Your responsibility to check that storage of and access to your Data via the System will comply with laws applicable to you (including any laws requiring you to retain records).

9. Warranties

Remit One gives no warranty about the Service. Without limiting the foregoing, Remit One does not warrant that the Services will meet Your requirements or that it will be suitable for any particular purpose. To avoid doubt, all implied conditions or warranties are excluded in so far as is permitted by law, including (without limitation) warranties of merchantability, fitness for purpose, title and non-infringement.

Remit One warrants that the Service will be provided with reasonable care and skill. If this warranty is breached, you must notify Remit One as soon as possible. You must give Remit One a reasonable time to fix the problem, which solution may include (a) supplying you with a reasonable way to work around the problem that is not materially detrimental to you; or (b) re-performing any relevant Service. Remit One will attempt to fix any such problems without any additional charge to you.

10. Consumer Guarantees

You warrant and represent that You are acquiring the right to access and use the Service for the purposes of a business and that, to the maximum extent permitted by law, any statutory consumer guarantees or legislation intended to protect non-business consumers in any jurisdiction does not apply to the supply of the Services, the System or these Terms.

11. Maintenance & Feature Updates

Remit One will provide maintenance where support is purchased and included in Your Order Confirmation, consisting of bug fixes that have previously been made by Remit One during the normal course of developing the Service, Subject to clause 12 below.

Remit One will provide feature updates where feature updates are purchased and included in Your Order Confirmation, consisting of functionality updates that have previously been made by Remit One during the normal course of developing the Service, including enhancements to existing features, Subject to clause 12 below.

Remit One maintains an update policy that sets out the parties’ obligations in respect to the updates of the Service. You should read that policy at www.remitone.com/legal/#update-policy and You will be taken to have accepted that policy when You accept these Terms.

12. End of Life

The End of Life period for the Service or System is three years after the date of the Order Confirmation where no feature update subscription is purchased, or three years after the termination of a feature update subscription.

Remit One will cease to provide maintenance and support for the release or version of the Service or System after it has reached End of Life.

13. Duration & Termination

These Terms will continue for the duration of Your use of the Service.

Where Maintenance & Feature Updates have been purchased, these will continue for a minimum period of twelve months from the date of the first invoice/billing period, thereafter, at the end of each billing period will automatically continue for a rolling monthly period, provided You continue to pay the prescribed Fee in accordance with the Fee Schedule, unless either party terminates the Maintenance & Feature Updates by giving at least thirty (30) days advance written notice.

You shall be liable to pay all relevant Fees up to and including the day of termination of the maintenance and feature updates (clause 11) of these Terms.

Support Terms

Introduction

These Support Terms together with our General Terms are intended to explain our obligations as a Services provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These Terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

1. Service Availability

Remit One’s support Service is normally available Monday to Friday, excluding regional and public holidays, between the hours of 09:00 to 17:30 UK time for all issues. For high priority issues outside of these times we have emergency telephone support available.

2. Point of Contact

Support Service is provided to you via our support Website available at support.remitone.com and only Incidents and Requests submitted through our Support Portal will be bound by these Terms.

Where the issue occurs outside of our normal Business Day and is high priority (as per the definitions in these Terms), you will need to inform us by calling out of hours support on +44 (0)20 8099 5795, option 9 after creating a support ticket (see Initiation of Support).

3. General Usage Problems

In the case of general usage problems, You must make all reasonable efforts to investigate and diagnose problems before contacting Remit One. Please check the System user manuals and knowledge base articles published by Remit One. If You still need help, raise a support ticket on our Support Portal.

4. Initiation of Support

Support Services to address any issues not covered in any of our knowledge base articles or user manuals should be initiated using the Support Portal, which will log Your issue with a unique ticket reference. You agree to provide us with the information reasonably needed to classify and log Your issue.

5. Classification & Priority

All tickets will be reviewed and assigned an appropriate classification and priority (see table below) based on the severity of the issue. Where a single ticket has multiple unrelated issues, they will be separated into individual tickets and may have different classifications and priorities than the original ticket.

You may request to escalate the priority of a ticket; by doing so you authorise Remit One to charge you a prioritisation Fee listed in the Fee Schedule. Escalation is solely at the discretion of Remit One and the associated Fee is payable if the escalation is approved.

Classification

Incident 
An unplanned interruption to a System or a significant reduction in the quality of the System.

Request 
A formal request for something to be provided, for example, a request for information or advice.

Priority

Low           
A reproducible application fault affecting a small proportion of users, but does not significantly impact their use of the System, or is a non-fault related Request.

Medium   
A reproducible application fault affecting a large proportion of users, but does not prevent them from creating or paying out transactions.

High         
A reproducible application fault severely affecting a large proportion of users, or prevents them from creating or paying out transactions.

6. Response Times

The target Response Times are as follows based on priority:

High:          within 4 hours
Medium:    within 2 Business Days
Low:            within 5 Business Days

7. General

All Incidents due to a failure of the System will not be charged for (bugs, code errors, server issues, etc.), and will not count towards Your included monthly tickets. All other tickets will count towards your allowance, or be chargeable if You do not have a support subscription.

For the avoidance of doubt, any Incident related to third-party products, services or integrations, leading to Remit One investigating the issue are not classified as a System failure and may be charged the applicable Service Fees listed on the Fee Schedule which may be time based.

Remit One shall retain the sole discretion to decide whether an issue reported by You is covered by the scope of these Terms. In the event that the issue is outside of the scope of these Terms Remit One reserves the right to charge the applicable Service Fees listed on the Fee Schedule.

8. Duration & Termination

These Terms will continue for a minimum period of twelve months from the date of the first invoice/billing period, thereafter, at the end of each billing period these Terms will automatically continue for a rolling monthly period, provided You continue to pay the prescribed Fee in accordance with the Fee Schedule, unless either party terminates these Terms by giving at least thirty (30) days advance written notice.

You shall be liable to pay all relevant Fees up to and including the day of termination of these Terms.

Consulting Terms

Introduction

These Consulting Terms together with our General Terms are intended to explain our obligations as a Services provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These Terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

1. Service

Remit One undertakes to provide introductions, and/or prepare a business plan, and/or prepare and submit an application to the regulator for You in line with the scope detailed in the Order Confirmation for the Fee in Your Order Confirmation.

The Service is provided on a best endeavours basis and no guarantee is given, implied or assumed that any introductions, business plan, and/or application will result in approval, or authorisation being granted, in the case of a regulator.

2. Warranties

Remit One warrants that the Service will be provided with reasonable care and skill.

Remit One will provide the Service until we advise You that the performance of the Service has been completed or for such period as we may agree in writing unless terminated pursuant to clause 4 of these Terms.

Any timescales given by Remit One for the delivery or provision of the Service are given in good faith, based on information provided by You and are estimated and cannot be guaranteed. You shall have no right to damages or to terminate this Agreement if we fail to meet any given timescales.

3. Your Obligations

You will provide Remit One with all information relevant to delivering the Service, including conditions that might affect or be affected by the Service with honesty and integrity.

You will demonstrate and provide evidence of meeting all the necessary prerequisites of an application to the regulator.

You will provide Remit One without charge with such safe and suitable office accommodation, facilities and access to your premises as may be reasonably necessary for Remit One to perform the Service and agree to ensure that all premises comply with all relevant laws and regulations.

You shall reimburse Remit One for any expenses relating to travel or overnight accommodation or other disbursements reasonably incurred by us in the performance of the Service.

You will co-operate with and assist Remit One and any other third-party, or regulatory body as reasonably required in connection with the Service and make available at all reasonable times somebody with appropriate knowledge and with authority to act on Your behalf, replying to any request for any information, approval or decision without delay.

If required, You will provide and demonstrate Your own IT infrastructure and platform to the regulator. Remit One can provide You with a compliant platform for an additional Fee.

You will verify that the Service satisfies the requirements of the scope as specified in the Order Confirmation and that any application prepared for You is accurate and true. This verification will be deemed as Your approval of the Service.

You will read the Payment Services Regulations (PSR) and be aware of its commitment towards observing key regulations as required by your application, and ensure all relevant personnel in the organisation do the same.

You will be solely responsible for managing Your Limited company status in the UK, partnerships with pay-out partners, obtaining bank accounts and any other third-parties or intermediaries for Your business, or as required to allow Remit One to provide the Service, including obtaining segregated safeguarding accounts and any suitable facilities as required by the regulator. Remit One will assist You with necessary introductions to contacts within the banking sector.

You will immediately inform Remit One of any inability or anticipated delay in meeting any obligations set out in this clause 3.

4. Termination & Suspension

Either party may by serving notice terminate this Agreement if the other party commits a material breach of the Terms which is incapable of remedy or becomes insolvent.

Either party may by serving notice terminate this Agreement if the other either fails to remedy a material breach of the Terms which is capable of remedy within twenty-eight (28) days of written notice giving appropriate details. Either party with a right to terminate under this clause shall have the additional right to suspend all or any of its obligations under this Agreement until the breach is remedied.

If a suspension should occur, the party at fault agrees to pay any reasonable extra costs incurred and the time allowed to the suspending party to perform its obligations shall be equitably adjusted.

Development Terms

Introduction

These Development Terms together with our General Terms are intended to explain our obligations as a Services provider and Your obligations as a customer. These are Your legal rights and obligations, so please do read everything carefully. You will need to agree to our Terms to be able to use our Services.

These Terms and any policies referenced within (‘Policies’) are binding on any use of the Services and apply to You from the time that Remit One provides You with the Services.

1. Service

Remit One undertakes to customise and, or, develop the System and, or, migrate Data for You in line with the functional scope detailed in the Business Requirements Document for the estimated Fee in Your Order Confirmation.

You agree to disclose all relevant information to allow Remit One to estimate our Fee accurately. If additional work is required which we could not reasonably have foreseen from the information you provided then such additional work shall be subject to a change control as set out in clause 3.

2. Warranties

Remit One warrants that the Services will be provided with reasonable care and skill. If this warranty is breached, you must notify Remit One within twenty-one (21) days. You must give Remit One reasonable time to re-perform the relevant part of the Service without any additional charge as Your sole remedy.

Remit One will provide the Service until we advise You that the performance of the Service has been completed or for such period as we may agree in writing unless terminated pursuant to clause 5 of these Terms.

Any timescales given by Remit One for the delivery or provision of the Service are given in good faith and are estimated and cannot be guaranteed. You shall have no right to damages or to terminate this Agreement if we fail to meet any given timescales.

The timescales and deliverables given by Remit One are based on the information provided to us by You. Accordingly, we make no representation or warranty as to timely performance of the deliverable or as to the effects which may follow implementation of the deliverables contained within the Service.

3. Change Control

Either party may request in writing a change to Service. The other shall have the right to reject any such change, but shall not exercise such right unreasonably.

Details of any agreed change and, or revision to the Fee, the scope of the Service and the timetable for the carrying out of the Service shall be first specified and confirmed in writing.

If Your change request is subsequently withdrawn, You will be liable for the Fee for our efforts incurred preparing change estimates and allow us an extension of time accordingly.

Notwithstanding the generality of the foregoing, the parties agree and acknowledge that by nature the Service to be provided by Remit One is subject to changes in scope that cannot be reasonably foreseen by Remit One or You.

4. Your Obligations

You warrant that You agree to independently test, verify and approve all work produced by us in accordance with the functional scope detailed in the Business Requirements Document and to take full responsibility for such work once approved.

You will provide Remit One with all information relevant to delivering the Service, including conditions that might affect or be affected by the Service, and details of any hazardous or potentially hazardous conditions.

You will provide Remit One without charge with such safe and suitable office accommodation, facilities and access to your premises as may be reasonably necessary for Remit One to perform the Service and agree to ensure that all premises comply with all relevant laws and regulations.

You shall reimburse Remit One for any expenses relating to travel or overnight accommodation or other disbursements reasonably incurred by us in the performance of the Service.

You will co-operate with and assist Remit One as reasonably required in connection with the Service and make available at all reasonable times somebody with appropriate knowledge and with authority to act on Your behalf, replying to any request for any information, approval or decision without delay.

You will immediately inform Remit One of any inability or anticipated delay in meeting any obligations set out in this clause 4.

You agree to carry out the responsibilities allocated to you in the description of the Service.

If You fail to fulfil your obligations promptly, You may be charged for the additional costs incurred by Remit One on a time and materials basis and Remit One may require an extension of time for the performance of the Service. Remit One will endeavour to mitigate these where possible.

5. Approval

Remit One will update the test System with the customisation, development and/or migration of Data and inform You to verify that the customisation, development and/or migration satisfies the requirements of the functional scope as specified in the Business Requirements Document. This verification will be deemed as Your approval of the Service.

If Remit One has not received a notification within twenty-one (21) days, commencing on the day the test System is updated, it will be deemed You have concluded verification and approval of the Service.

6. Termination & Suspension

Either party may by serving notice terminate this Agreement if the other party commits a material breach of the Terms which is incapable of remedy or becomes insolvent.

Either party may by serving notice terminate this Agreement if the other either fails to remedy a material breach of the Terms which is capable of remedy within twenty-eight (28) days of written notice giving appropriate details. Either party with a right to terminate under this clause shall have the additional right to suspend all or any of its obligations under this Agreement until the breach is remedied.

If any circumstances exist at any premises which we reasonably believe could have a detrimental effect on the health, safety or welfare of Remit One employees, agents or sub-contractors, Remit One shall have the right to suspend the performance of the Service at any time while those circumstances prevail.

If a suspension should occur, the party at fault agrees to pay any reasonable extra costs incurred and the time allowed to the suspending party to perform its obligations shall be equitably adjusted.

Fee Schedule

Introduction

All Fees are due upon You receiving an invoice, unless the invoice shows a separate due date, in which case the Fees will be due on the due date shown on the invoice.

All pricing excludes VAT (where applicable).

Fees

On Cloud Setup:                             see Order Confirmation
On Cloud Subscription:                 see Order Confirmation
On Cloud Per Transaction:           see Order Confirmation
On Cloud Storage (per GB):          £2 per month

On Premise Licence & Setup:       see Order Confirmation
On Premise Maintenance:             see Order Confirmation
On Premise Feature Updates:       see Order Confirmation

System Re-Configuration*:            £385
Additional Training Session*:       £385
Payment Reminder*:                       £40

Support Subscription:                     see Order Confirmation
Support Ticket Prioritisation*:      £50
Support Incident Ticket*:               £100
Support Request Ticket*:               £60
Support Time Based (per hour):   £100

Consulting:                                        see Order Confirmation

Bespoke Development:                   see Order Confirmation

*Chargeable per item or per occurrence.

 

DOWNLOAD PDF – TERMS

Policies

Setup & Training Policy

Introduction

This notice talks about the setup and training we provide and applies across all services we provide, including our online and mobile services, and any other apps or services we provide to You.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let You know – usually by sending You an email.

Definitions

“Core System” means a test or production version of Remit One’s web-based application without any add-ons, third-party modules or integrations.

“Training Session” means an end-to-end walkthrough of the Core System demonstrating the creation of relevant entities and the transaction workflow to facilitate remittance.

System Setup Form

You will need to complete a System setup form as part of Your onboarding process, providing critical information allowing us to complete the configuration and setup of the System.

You will have ten (10) days to return Your completed System setup form to us, otherwise, we will set up the Core System without any custom branding, using GBP as the default currency, United Kingdom as the default sending country, and a random country as the default destination country. If You need these changed after the Core System has been set up, You may incur an additional Fee, and any existing data on the System will be lost.

Core System Setup

Once we have received Your completed System setup form, we aim to have Your Core System setup within ten (10) business days and we will email Your access credentials.

Introductory Call

In the above email, we will invite You to arrange an introductory call with our setup Project Manager where we will discuss Your readiness for training and schedule an online training session for You and Your key people.

Training

It is important that You have all Your key people on this training session, and that You have all read through the starter pack sent to You with the Core System setup confirmation email.

We will give You two training sessions lasting up to two hours each. An additional training session is available for Systems on our Enterprise Edition.

If You want to buy additional training sessions outside of Your allocated allowance, please contact our support team.

User Acceptance Testing

Once You have received your first training session You can begin User Acceptance Testing (UAT) and configuration of the System to meet your business use case. Thereafter, You can ask for a production (live) System which is Your confirmation that the test system is configured as per Your requirements; that You have completed UAT; and that You want the same implementation on a production system for You to begin trading.

Mobile Application Setup

Once Your Core System has been setup and You have performed User Acceptance Testing, You can request for the mobile applications to be deployed.

You will need to provide Your assets (images) in specific dimensions and Your terms and conditions in plain text.

For iOS application deployment You will need to enrol on to the Apple Developer Programme – this can take several weeks to be assed and approved by Apple. Once enrolled you will need to invite support@remitone.com as a developer and ensure You grant us the correct access as App Manager, with access to certificates, identifiers and profiles.

Once we have received Your assets, terms and conditions in plain text, and have been invited as a developer, we aim to deliver Your mobile application to You as soon as possible.

A maximum of two (2) branding updates will be included free of charge, any additional changes You request will be charged as a system re-configuration Fee listed in the Fee Schedule.

 

Update Policy

Introduction

This notice talks about the system updates (feature updates) we provide and applies across all Services we provide, including our online and mobile Services, and any other apps or Services we provide to You.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let You know – usually by sending You an email.

Release Types

Release numbers are defined as “<major>.<minor>.<feature>.<bugfix>” for example: 9.1.3.2

Major

A major release does not occur very often, only when a fundamental change has occurred in the architecture of the system.

Minor

A minor release is generally delivered on a quarterly basis at our discretion depending on development cycles and progress, and contains all new features and fixes rolled up.

Feature

A feature release is available when a custom development item is delivered, and only affects the client’s system requesting the feature development (but see note on Shared Code systems)

Bug Fix

A bug fix release is delivered as and when required.

Deployment

Once a release is ready, we will deploy it to Your test system and allow You twenty-one (21) days to complete User Acceptance Testing (UAT) and provide feedback. Thereafter, we will liaise with You to deploy the release to Your production system.

We will use our best endeavours to reduce and minimise downtime on Your production system, however there will be some downtime during the release which is outside the scope of our Service Level Agreement.

Systems on our Standard Edition are upgraded only when formal Releases are made, and involve an upgrade of multiple tenants together. Where an approved request for customisation or bespoke development of a Standard System is made, this development will be deployed after the next minor release.

You agree to provide us with a reasonable time frame within thirty (30) days of notification of the release deployment to Your test system to deploy the release on to Your production system. If we do not receive a reasonable time frame, we will assign a time and provide You with seven (7) days’ notice of the planned release on to Your production system.

In the event of a major bug fix or security issue, we will deploy a patch as soon as possible, giving advance notification of the update and any anticipated downtime.

DOWNLOAD PDF – POLICIES

Notices

Privacy Notice

Introduction

This notice talks about your privacy and applies across all websites that we own and operate and all services we provide, including our online and mobile services, and any other apps or services we may offer (for example, events or training).

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.

Who are ‘we’?

When we refer to ‘we’ (or ‘our’ or ‘us’), that means Remit One Limited and all its wholly owned subsidiaries. Our headquarters are in the UK but we operate and have offices all over the world. Please visit our contact us page for address details.

We provide a web-based remittance management platform for money transfer operators. To find out more about what we do, please visit our what we offer page.

For European Union data protection purposes, when we act as a controller in relation to your personal data, Remit One Limited (company number 06446656) is our representative in the European Union.

Our principles of data protection

Our approach to data protection is built around four key principles. They’re at the heart of everything we do relating to personal data.

Transparency: We take a human approach to how we process personal data by being open, honest and transparent.

Enablement: We enable connections and efficient use of personal data to empower productivity and growth.

Security: We champion industry leading approaches to securing the personal data entrusted to us.

Stewardship: We accept the responsibility that comes with processing personal data.

How we collect your data

When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:

Information you provide to us directly

When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for services, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events, contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.

Information we collect automatically

We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).

Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie notice.

Information we get from third parties

The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.

Where we collect personal data, we’ll only process it:

  • to perform a contract with you, or
  • where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
  • in accordance with a legal obligation, or
  • where we have your consent.

If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.

If you’re someone who doesn’t have a relationship with us, but believe that a Remit One subscriber has entered your personal data into our websites or services, you’ll need to contact that Remit One subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).

How we use your data

First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you

This may include:

  • providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
  • operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
  • marketing communications (about Remit One or another product or service we think you might be interested in) in accordance with your marketing preferences
  • asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To support you

This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, or otherwise.

To enhance our websites and services and develop new ones

For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.

To protect

So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our terms of use.

To market to you

In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.

To analyse, aggregate and report

We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.

How we can share your data

There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:

  • other companies in the Remit One group of companies
  • third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you
  • regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
  • an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
  • other people where we have your consent.

International data transfers

When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to the United Kingdom, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.

For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data, or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the How to contact us section below.

Security

Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens. For more information about security, check out Remit One’s security notice.

Retention

The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).

We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.

Your rights

It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to privacy@remitone.com.

You also have rights to:

  • know what personal data we hold about you, and to make sure it’s correct and up to date
  • request a copy of your personal data, or ask us to restrict processing your personal data or delete it
  • object to our continued processing of your personal data

If you’re not happy with how we are processing your personal data, please let us know by sending an email to privacy@remitone.com. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.

How to contact us

We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.

As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.

Our email is privacy@remitone.com

Cookie Notice

Introduction

This notice talks about the cookies and similar tracking technologies that we use and applies across the websites we operate and all services we provide, including our online and mobile services, and any other apps or services we provide to you.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.

What cookies and tracking technologies do we use?

A cookie is a small text file that’s placed on your computer or mobile device when you visit one of our websites. We, and some of our affiliates and third-party service providers, may use a few different types of cookies. Some are persistent cookies (cookies that remain on your hard drive for an extended period of time) and some are session ID cookies (cookies that expire when you close your browser).

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our websites or opened an email that we have sent them.

Why do we use cookies and tracking technologies?

They help us to do awesome things like operate our websites and services, enhance and customise your experience across our websites and services, perform analytics and deliver advertising and marketing that’s relevant to you.

There are also cookies set by third parties across our websites and services. Third party cookies enable third party features or functionality to be provided on or through our websites and services, such as advertising, interactive content and analytics. They also enable us to use advertising networks to manage our advertising on other websites.

Remit One cookies

Below is a list of cookies that we may use on our websites and services. The types of cookies we may use are always changing. Check back regularly to make sure you stay up to date. If you think we’ve missed a cookie, please let us know.

Essential Cookies

These cookies are necessary for the functionality of the websites and services. These cookies can be disabled in your browser but may prevent certain parts of the websites and services from functioning.

Analytics Cookies

These cookies help us to determine the source and amount of traffic to the websites and services and help us to better understand how our visitors use the websites and services. If you choose to disable these cookies, it will impact our ability to measure the performance of the website and services.

Functionality Cookies

These cookies help us to enhance the functionality of our websites and services, including through the use of customisation or personalisation. These cookies may be set by third parties. Disabling these cookies may prevent certain parts of the websites and services from functioning.

Advertising or Targeting Cookies

These cookies may be set by third parties to facilitate the delivery of targeted advertising, including through the delivery of interest-based advertising, and helping us measure the effectiveness of our campaigns. If you disable these cookies, you may receive less relevant or targeted advertising.

How can you control cookies?

You can accept or reject cookies by amending your web browser controls. Because they’re important, our websites and services might not work like they’re supposed to, and in some cases, might not work at all, if you decide to reject our cookies.

Most advertising networks also offer you the option to opt out of targeted advertising. For more info, visit www.aboutads.info/choices/ or www.youronlinechoices.com.

You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:

Google Chrome

https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en

Microsoft Internet Explorer

https://support.microsoft.com/en-nz/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Safari

https://support.apple.com/en-nz/guide/safari/manage-cookies-and-website-data-sfri11471/mac

Security Notice

Introduction

This notice talks about the steps we take to keep our systems and your data secure.

We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.

Protecting Your data

We’re committed to the security of our customers’ data and provide multiple layers of protection for the personal and financial information you trust to Remit One.

You control access

As a Remit One customer you have the flexibility to invite unlimited users into your system to collaborate on your data, and the person that holds the subscription has control over who has access and what they are able to do. Our customer support team will not access your information unless you invite them to help. Please see our privacy notice for further information.

User authentication

We provide standard access to the Remit One software through a login and password. In addition, we offer the option of using two-step authentication. This provides a second level of security for your Remit One system. It means You’re also asked to enter a unique one-time code generated by a separate authenticator system. We recommend you use two-step authentication as it reduces the risk of your Remit One system being accessed if your password is compromised.

Data encryption

We encrypt all data that goes between you and the Remit One system using industry-standard TLS (Transport Layer Security), protecting your personal and financial data. Part of your data is also encrypted at rest when it is stored on our servers, and encrypted when we transfer it between data centres for backup and replication.

Network protection

Remit One takes a ‘defence in depth’ approach to protecting our systems and your data. Multiple layers of security controls protect access to and within our environment, including firewalls, intrusion protection systems and network segregation. Remit One’s security services are configured, monitored and maintained according to industry best practices.

Secure data centres

Remit One’s servers are located within enterprise-grade hosting facilities that employ robust physical security controls to prevent physical access to the servers they house. These controls include 24/7/365 monitoring and surveillance, on-site security staff and regular ongoing security audits. Remit One maintains multiple geographically separated data replicas and hosting environments to minimise the risk of data loss or outages.

Security monitoring

Remit One’s Security team continuously monitors security systems, event logs, notifications and alerts from all systems to identify and manage threats.

Best in class availability

Remit One delivers best-in-class availability. We use multiple redundancy technologies for our infrastructure. These ensure that if any component fails, Remit One systems will keep on running – with little disruption to your service.

Built to perform at scale

Remit One systems have been designed to grow with your business. Our high-performance servers, networks and infrastructure ensure we can deliver quality service to you and our thousands of other users.

Disaster recovery and readiness

Remit One performs real-time data replication between our geographically diverse, protected facilities, to ensure your data is available and safely stored. This means that should even an unlikely event occur, such as an entire hosting facility failure, we can switch over to a backup site to keep Remit One systems and your business running. We transmit data securely, across encrypted links.

Constant updates and innovation

We’re constantly enhancing Remit One’s systems, delivering new features and performance improvements. Updates are generally delivered quarterly.

Your online safety

We design security into Remit One systems from the ground up. However, there can be risks to working and playing online. Whether you’re shopping, banking, doing your accounts, or simply checking your email, cyber criminals and scammers are always looking for ways to steal money or sensitive information. There are precautions you can take to reduce the risks and help keep You safe from harm online. See below for information about how to identify and deal with scams and malicious ‘phishing’ emails.

Phishing and malicious emails

A phishing email is a favoured way for cyber criminals to get access to your sensitive information, such as your usernames and passwords, credit card details, bank account numbers, etc. This kind of email may look as if it has come from a trustworthy source, but will attempt to trick you into:

  • clicking on a link that will infect your computer with malicious software;
  • following a link to a fake (but convincing looking) website that will steal your login details;
  • opening an attachment that will infect your computer.

Once you are hooked, the cyber-criminal may be able to steal or extort money from you, or gather sensitive personal or business information that they can use for other attacks. However, you can protect yourself and your business by being aware of these scams, and by knowing what to look for that may help you identify a malicious email, for example:

  • incorrect spelling or grammar: legitimate organisations don’t always get it 100% right, but be suspicious of emails with basic errors;
  • the actual linked URL is different from the one displayed – hover your mouse over any links in an email (DON’T CLICK) to see if the actual URL is different;
  • the email asks for personal information that they should already have, or information that isn’t relevant to your business with them;
  • the email calls for urgent action, for example, “your bank account will be closed if you don’t respond right away”; if you are not sure and want to check, then go directly to the bank’s website via the URL you would normally use, or phone them, but don’t click on the link in the email;
  • the email says you’ve won a competition you didn’t enter, have a parcel waiting that you didn’t order, or promises huge rewards for your help – on the internet, if it sounds too good to be true then it probably isn’t true;
  • there are changes to how information is usually presented, for example an email is addressed to “Dear Sirs” or “Hello” instead of to you by name, the sending email address looks different or complex, or the content is not what you would usually expect.

These are just a few of the things to watch out for. There’s a lot more information and tips available on the web. But even if there’s nothing specific You can point to, the email may just not “feel” right. Trust your instincts, and don’t get hooked.

If you suspect you’ve received a phishing or malicious email, and it says it’s from Remit One or uses Remit One’s logo, do not click on anything in the email – please report it by forwarding the email to phishing@remitone.com.

Try to avoid a phishing attack by following these rules

If You receive a suspicious email make sure You:

  1. DO NOT CLICK on any link or attachment contained in the email.
  2. DO NOT REPLY to the email.
  3. Report the email by forwarding it to phishing@remitone.comif it is Remit One branded.
  4. Delete the email.
  5. Update your anti-malware (anti-virus, anti-spyware) and run a full scan on your computer.
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