Transforming Money Transfers in Africa: Wely Wely’s Strategic Partnership with RemitONE

Business Challenge

Multiple Platforms: Wely Wely had to navigate various platforms, leading to inefficiencies and operational complexity.

Limited Corridor Expansion: Despite their strong presence in Guinea, they faced challenges in expanding into new markets.

Scalability & Security: Their previous systems lacked the stability and compliance needed for long-term scalability.

Solution

Unified Platform: RemitONE provided a stable, integrated platform that streamlined their operations, eliminating the need to juggle multiple systems.

Expanded Network: Enabled Wely Wely to send transactions from Guinea, Senegal, and Sierra Leone, unlocking intra-African corridors.

Security & Compliance: The robust RemitONE platform ensured enhanced security, compliance, and seamless operations.

Tailored Features: The flexibility of RemitONE’s platform allowed for custom feature development, aligning with Wely Wely’s specific needs.

Expert Support: The RemitONE support team provided hands-on assistance, ensuring smooth onboarding and continued success.

Business Benefits

Key Metrics

Monthly transactions have increased by over 120% since adopting the RemitONE platform.

New corridor expansion within Africa, supporting intra-African remittances.

Increased operational efficiency, reducing time spent managing multiple platforms.

Stronger security and compliance, ensuring regulatory adherence across multiple regions.

Enhanced Capabilities

Modernised Infrastructure: Transitioned from fragmented platforms to a unified, scalable system.

Higher Customer Retention: A more stable, user-friendly system led to improved customer trust and satisfaction.

New Market Access: Opened new sending and payout corridors, facilitating growth beyond their initial network.

Future Plans

Wely Wely aims to continue expanding across Africa by:

Entering additional corridors to strengthen their intra-African remittance network.

Leveraging RemitONE’s capabilities to develop new service offerings.

Enhancing customer experience through further automation and digital innovation.

The partnership between Wely Wely and RemitONE highlights the power of a flexible, secure, and scalable SaaS solution in driving growth and efficiency in the money transfer industry. By transitioning to a unified platform, Wely Wely has unlocked new corridors, improved security, and positioned itself as a key payout partner for international remittance providers.

Ready to take your money transfer business to the next level? Book a free consultation with our experts today and let’s accelerate your growth: https://www.remitone.com/consultation-booking-oussama/

APS International Boosts Growth with RemitONE’s Money Transfer Solution

Challenges and Solutions

Challenges Before RemitONE

Lengthy Integration Times: APS’s previous provider required extended integration periods, hindering their ability to onboard new partners efficiently.

High Costs: Scaling their operations within budget proved challenging.

Lack of Flexibility: Their existing system was not adaptable to support new features or functionality, limiting their potential for innovation and diversification.

Restricted Network Expansion: APS faced difficulties in extending their reach and opening new corridors.

How RemitONE Resolved These Challenges

Streamlined Integration: RemitONE reduced integration times by two-thirds, enabling APS to onboard new partners and services with greater speed and efficiency.

Cost-Effective Solutions: The RemitONE platform offered a cost-effective alternative, allowing APS to scale and innovate without excessive financial strain.

Export and Payment Gateway Integrations: Numerous payout integrations were implemented, facilitating a significant increase in transaction volumes. Additionally, payment gateway integrations provided customers with more options and convenience.

Tailored Solutions: RemitONE worked closely with APS to thoroughly understand their business objectives and the obstacles they faced. Through consistent collaboration, RemitONE made regular system enhancements that supported APS’s unique operational goals.

Expert Team Support: RemitONE’s experienced team ensured a smooth implementation process and ongoing support, helping APS overcome roadblocks and maintain momentum.

Results and Benefits

Key Metrics

Transaction Volume Growth: APS achieved a 200% increase in transaction volumes.

Client Retention: The modern, feature-rich and user-friendly platform strengthened customer loyalty and attracted new users.

New Revenue Streams: APS successfully launched additional services such as mobile top-ups and bill payments, diversifying their income sources.

Partner Expansion: The platform’s seamless integration capabilities enabled APS to enter new corridors, such as Germany and Sweden, and establish new partnerships.

Enhanced Capabilities

Modernised Compliance Software: APS now operates on a cutting-edge platform that ensures efficiency, scalability, and compliance with industry standards.
Higher Customer Retention: Innovative features such as loyalty programmes and promotional codes have enhanced customer engagement and satisfaction.

Future Plans

APS International is set to continue its growth journey by:

Expanding into additional corridors to widen their reach.

Enhancing their superapp with even more innovative features.

Further diversifying their service offerings to meet evolving customer demands.

Conclusion

This partnership illustrates how a tailored, flexible SaaS solution like RemitONE can empower businesses to innovate, scale, and thrive in the competitive money transfer industry. By working collaboratively to address challenges and seize opportunities, APS International and RemitONE have cultivated a partnership that drives success.

Ready to unlock your business’s full potential? Schedule a free consultation with our expert team today and let’s supercharge your growth: https://www.remitone.com/consultation-booking-oussama/

HK Pinoy accelerate expansion after adopting RemitONE Money Transfer Platform

Background

HK Pinoy is an established and trusted pay-out aggregator, providing Money Transfer Operators with an extensive pay-out network to Africa. They aim to improve efficiencies in the market and provide their clients with cost-effective, fast and compliant cross-border remittances.

Operating since 2015, HK Pinoy quickly realised that building their own technology platform from scratch was time consuming, complex and expensive. In the early stages of their development, they decided to adopt a SaaS Money Transfer Platform from RemitONE, so they could rapidly go to market and focus on expanding their pay-out network for their clients.

Business Challenge

HK Pinoy required a money transfer system that was able to overcome several business challenges, including:

Simplify complex operational transactions
Ensure compliance measures are practised on behalf of their clients
Provide one single API for their clients
Create detailed reports

Solution

As an aggregator, HK Pinoy are making use of REST APIs provided by RemitONE in order to expand their partner network. This has allowed them to rapidly onboard partners resulting in an increase in transactions month on month. In the first quarter of 2021 alone, transactions have increased by 616% and it is projected to increase in the coming months.

RemitONE provided HK Pinoy with the following solutions

Money Transfer Engine (MTE), the industry-leading money transfer platform used by banks and MTOs worldwide.
Compliance Manager (COM), one of the world’s first business rules-driven compliance platforms, set by your regulatory authority the engine uses its sophisticated algorithm to enforce them.
Hosted SaaS platform.

Business Benefits

Since adopting the RemitONE Platform, HK Pinoy has realised the following benefits:

Operational efficiency – RemitONE were able to create a bespoke system for HK Pinoy aligned to all their business requirements. The RemitONE System can process high volumes of complex transactions quickly and easily, in a compliant manner.

Deliuz Jr. M. Fermin, CEO at HK Pinoy explains, “As we are not a standard remittance business, we are B2B, our model is not classic in the market, we had to choose RemitONE, for their operational know-how and award-winning technical features.”

Accelerated Expansion – As a client of RemitONE, HK Pinoy benefits from introductions to the vast RemitONE network, helping them to expand their client base. By adopting the RemitONE Platform, HK Pinoy was able to start speaking with and onboarding clients quickly because the technology infrastructure was built and ready to go.

Enhanced Compliance – With the RemitONE system, HK Pinoy can adhere to government regulations and security protocols allowing every transaction to be checked against AML and KYC standards.

Deliuz Jr. M. Fermin, CEO at HK Pinoy explains, “Our clients feel very comfortable knowing our technology platform is supplied by RemitONE, a well trusted and award-winning compliance brand in the market.”

Future Plans

The future looks bright for HK Pinoy, currently they have 30+ partners who are using the APIs on the RemitONE production system and they are looking to extend this further by opening new corridors across Africa, Latin America, Middle East and South-East Asia. In addition to adding new functionality such as mobile wallets.

If you are a Money Service Business interested in HK Pinoy’s offering or interested in RemitONE’s Money Transfer Software solution, please email marketing@remitone.com.

Leading International MTO Real Transfers Moves to the RemitONE Platform

Background

Real Transfers, a highly respected MTO sending from Ireland, New Zealand, Switzerland and the UK and specialising in Latin American markets, particularly Brazil, has signed up with RemitONE to use the industry leading RemitONE Money Transfer Solution (MTS) for its international money transfer operation. Real Transfer joined RemitONE in 2013 and have had rapid growth since then. Having partnered with several important players in the remittance industry, Real Transfers wanted a robust, secure and feature-rich money transfer platform that could flexibly integrate with third-party systems of banks, ID service providers, rate feed providers and others whilst coping with impressive growth.

Real Transfers plans to make use of RemitONE’s Ecosystem to tap into new markets with RemitONE introducing Real Transfers to several banks and MTOs which are already on the RemitONE platform.

Mr Juliano DeMoreas, MD, Real Transfers, commented, “I am very happy with the RemitONE system and even more with your customer service. I can tell that you really value your customers. We look forward to working with RemitONE to provide convenient remittance services at competitive rates to our customers.”

Mr Anwar Saleem, CEO, RemitONE said, “We are very pleased to be working with Real Transfers. Their staff are extremely friendly and professional and we value our special relationship with them. I envision great cooperation between RemitONE and Real Transfers as we both focus on technology and strive to deliver an enhanced customer experience. We look forward to a long-term relationship.”

Business challenge

Streamline business processes – Real Transfer initially started with the Sale model in order to have greater control and access to their data as this was the requirement from the regulatory body. The information needed to be hosted locally.
IT infrastructure management – They soon migrated over to the SaaS model as they wanted RemitONE to manage their IT infrastructure and software while they can focus on remittances. This eliminated the complexity of building, maintaining and hosting a solution.
Compliance/ Fraud prevention – Real Transfer required a system that adheres to KYC, AML and regulatory reporting standards with the ability to track and monitor every transaction. Security is crucial for you to protect your customers’ money and personal data. Effective compliance is crucial for you being regarded as a trusted player in your chosen markets. RemitONE provided Real Transfer with both these elements and more.

Money Transfer Platform

Money Transfer Engine™ (MTE), the industry leading money transfer platform used by banks and MTOs worldwide.

Agent Remittance Manager™ (ARM), an agent-based money transfer system, to allow Real Transfer’s branch tellers to create transactions in a secure and compliant manner.

Online Remittance Manager™ (ORM), an online remittance platform used to create transactions through a website portal that will be white labelled to reflect your brand identity.

Mobile Remittance Manager™ (MRM), a downloadable app that can be used by customers to register and send money on their mobile device.

Hosted (SaaS) platform

Business Benefits

Enhanced Compliance – With the RemitONE system, Real Transfer is able to adhere to government regulations and security protocols allowing every transaction to be checked against AML and KYC standards.

Integrations – the platform has been integrated with a number of correspondent entities however Real Transfer wanted the following integrations: Banco Paulista, More Money and Banco Rendimento in order to strengthen its business network.

Improved Business Process Management – the RemitONE platform gave Real Transfer the ability to manage agents, auto route transactions and create business rules in an efficient manner based on their requirements.

Growth & Scalability – the ability to grow and scale was an important factor for Real Transfer. The RemitONE platform is architected to support very high volumes of transactions, customers and agents. We have created a single platform that is so well designed that it takes you through the growth barriers without the need to switch.

Leading MTO Tempo adopts RemitONE system to expand business operations

Background

Tempo has been in the Money Transfer Industry for the last 30 years, serving people across the world, with offices in France and Germany.

Tempo’s key objective was to make money transfer convenient and borderless to meet the different needs and habits of diverse people as well as create options for millions previously left without access. With bank transfer and pick up locations in Europe, Asia, Africa, North America and South America, Tempo’s services are built on reliability, comprehensive support and personal assistance.

As Tempo’s operations grew, they wanted to adopt a system that was capable of allowing them to accelerate growth, process transactions securely and be compliant in all areas of the business.

Business challenge

Tempo wanted to focus on three key areas which were: business growth, security and compliance. To help them achieve this, they required a money transfer engine that was scalable, robust and compliant whilst adhering to Bank of France’s requirements.

Money Transfer Solution

RemitONE provided Tempo with the following solutions:

Money Transfer Engine™ (MTE), the industry leading money transfer platform used by banks and MTOs worldwide
Agent Remittance Manager™ (ARM), an agent based money transfer system, to allow Tempo’s own agents and 3rd party agents to create transactions in a secure and compliant manner
RemitONE’s Online Remittance Manager™ (ORM) and Mobile Remittance Manager (MRM), the digital self-service remittance platforms, allowing Tempo’s customers to create transactions through laptops, tablets and smartphones

In addition to the above platforms, RemitONE implemented the following key features for Tempo to enhance their accounting and compliance processes:

Super Bank Functionality – permits Super Bank users to be linked to multiple banks, allowing the Super Bank user to:

View credit logs of banks the user is linked to
Have its own credit log with all entries of its linked banks converted into a single currency
Have a credit balance in a single currency
View Transactions (Live and Past transactions)
View Processing banks
Access to web service method ‘Get Payout Transactions’

Points-based additional compliance checks – A sophisticated new screen allowing for points-based checks is available to the admin users. There are 7 categories that can be given points, which when they add up to a maximum amount, will force the transaction to be held for compliance.

The categories are:

Number of beneficiaries this remitter has sent to
Number of countries this remitter has sent to
Amount sent (above declared monthly income)
Country of destination (doesn’t correspond to the country of birth)
Number of operations per month
Age of customer (between 18 and 20)
Destination country with list of sensitive countries (add points if country on list)

Weighted compliance rules – Configurable weighted compliance rules to trigger when total weighted rules exceed 100%. Some compliance rules trigger false positives, which results in extensive manual checks (this can be around 15% of all transactions). If weighted compliance rules are deployed, the number of false positives can be reduced significantly.

PEP and Sanction lists – Some of the lists to name are: OFAC, HM Treasury, EU Sanctions, UN Sanctions, Australian DFAT, Dutch Sanctions, Monetary Authority of Singapore (MAS), Every Politician, CIA World Leaders, EU Members of Parliament, CoE Parliamentary Assembly, GB Insolvency Disqualified Directors, INTERPOL Red Notices, UN Consolidated Sanctions, SDFM Blacklist, Swiss SECO Sanctions/Embargoes, OFAC Consolidated List, US Denied Persons List, GB Consolidated List of Targets, EEAS Consolidated List, Kyrgyz FIU National List and World Presidents DB

ID Verification – Automated KYC via online ID checks, including passport and address verification against remitters when they register or attempt to send money over a certain amount.

Bureau De Change – A service that allows consumers to exchange one currency for another

Tempo now has an end-to-end money transfer platform that offers the following features:

A compliant money transfer system which is in line with regulatory bodies
Ability to handle 3rd party agent networks & expansion of other agent networks
Ability to handle online and agent transactions using one system

Business benefits

Simplified inhouse development– By making use of RemitONE’s API, Tempo can do their own developments, such as money transfer rates board, without having to rely on other parties.

Enhanced access to global networks – With our API, Tempo can now easily integrate with partners, clients and remittance hubs around the world.

Improved Fraud mitigation – By having greater control over transaction creation, management and processing, Tempo is able to enforce KYC and AML procedures with ease and mitigate fraud.

Increased RoI – Increased automation and efficiency have allowed Tempo to increase their transaction volumes through multiple channels, thereby increasing their Return on Investment.

Noble Runs their Successful Remittance Operation on the RemitONE Platform

Background

Established in 2002, Noble are an Authorised Payment Institution (API) that currently provide money remittance services to the ethnic migrant communities living in the United Kingdom. Presently, a significant part of Noble’s business comprises remittances from the UK to Pakistan. Noble also send remittances to Sri Lanka and Africa via international third-party service providers such as Small World.

As Noble’s business grew, they realised that they needed a robust, scalable and web-based system that gave them the ability to adhere to compliance rules. As a result, they began the search for a new vendor which had a solution to meet these requirements and more.

Business Challenge

Noble collected remittances at their UK branches and then sent them to Pakistan for pay-outs. They needed a web-based, feature-rich and KYC & AML compliant money transfer management system that could create high volumes of transactions in a secure and rapid manner whilst ensuring all compliance checks are enforced at all times.

Money Transfer Solution

RemitONE proposed a solution which consisted of having a core money transfer engine with other modules including Compliance Manager to perform KYC and AML checks against international PEPs and Sanctions lists, Online Remittance Manager (ORM) to allow customers to send money online and Agent Remittance Manager (ARM) to continue the in-branch services.

Business Benefits

Since adopting the RemitONE platform, Noble has realised the following business benefits:

Transaction monitoring is much more efficient as the RemitONE system stores all details of transactions and gives Noble the ability to generate specific reports e.g. pending transactions report, compliance report and more.

Adhering to compliance rules is much easier as Noble are able to create compliance rules based on particular criteria and remitters and beneficiaries are checked against KYC rules. This means that the risk of fraudulent transactions has been significantly mitigated.

Reaching out to customers through digital channels has become much easier for Noble.

RemTech Judging Panel

RemitONE’s solution shows that they understand the problem that needs to be addressed and have built a solution to it, rather than many others which have a solution but are not addressing a real-world problem. It is particularly noteworthy because their solution helps not just MTOs but regulators as well and could make a major difference to the problem of de-risking.

Peter Molders, Caleen Financial Services

RemitONE’s money transfer platform copes very well with our transaction volume and has the necessary functionality to meet our business, regulatory and customer needs. We are pleased with the system’s performance and the level of support we receive from the RemitONE team.

Ernest Edwards – JMMB Group

As an established leader in remittance in the Caribbean, JMMB went through a rigorous evaluation to modernise our remittance platform. After a successful pilot confirmed the selection of RemitONE, a detailed migration of the existing services and data was completed. The strong functionality of the RemitONE platform allowed JMMB to implement with minimal customisation and the regular updates to the platform continue to add value to our business.

Kabayan selects RemitONE to build their UK to Philippines remittance business

Background

Headquartered in the UK, Kabayan Remit is one of the leading brands in the money transfer industry focusing on the UK to the Philippines corridor. Their parent company – Kabayan Capital – was already trading successfully in the loans sector for the Filipino diaspora in the UK. Getting into the money transfer space to cater to their impressive and loyal customer base was a natural evolution, so they launched Kabayan Remit and for that they needed a proven money transfer platform.

Kabayan Remit has as their payout partners some of the biggest brands in the Philippines, including Globe and E-Money Plus.

Their excellent social media presence continues to target their customers with loyalty programs to ensure they return for additional added-value services.

Business Challenge

More specifically, Kabayan required:

A sophisticated online solution to match their tech savvy customers
Support with licensing arrangements and a 3 stage go to market strategy
Ability to generate promotions, discounts & loyalty programs
Integration with mobile network operators (Globe)and remittance network giant E-Money Plus in the Philippines
Robust online card payments from customers
Rapid deployment to get to market quickly but would allow for scale
Online capture and automated verification of customer details in line with AMC and KYC regulations

Money Transfer Solution

RemitONE provided Kabayan with the following solutions:

Money Transfer Engine™ (MTE), the industry leading money transfer platform used by banks and MTOs worldwide
Online Remittance Manager™ (ORM), the online self-service remittance platform, to let Kabayan’s customers create transactions online through laptops, tablets and smartphones
Hosted (SaaS) platform

The RemitONE solution provided the following features for Kabayan Remit:

MTE integration with ID Verification service provider Experian to ensure EDD and KYC checks are performed automatically
The platform allows Kabayan Remit to set a range of promotions & discount rules for customer loyalty initiativesg. 10% discount to any remitter who sends £100 in the Christmas period
Robust and easy to use online platform for Kabayan Remit’s customers
Multiple payment methods for remitters are available in the system e.g. bank account transfer, SOFORT Banking and integration with a payment processor to facilitate debit and credit card payments online
Integration with mobile network operator Globe and remittance network E-Money Plus for payout

Business Benefits

Growth & Scalability – The RemitONE platform has played a key role in helping Kabayan Remit witness over 500% growth in their transaction volumes within a year. The platform has scaled rapidly with KABAYAN REMIT’s ever increasing transaction volumes.

Building upon the success of their UK operations, Kabayan are now aggressively looking to expand into Europe, Scandinavia and North America.

Integration – The platform has integrated with a number of correspondent entities in the Philippines, allowing Kabayan Remit to strengthen and rapidly grow its business network.

Customer loyalty – The RemitONE platform has allowed Kabayan to benefit from the existing customer base of Kabayan Capital and has added value to the overall customer relationship and promotional offerings.