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Client
APS International

Industry
Money Transfer
Location/Corridor/Type
Europe, Africa
Business problem
Compliance, Scalability, Customer Retention
Solution
ARM, ORM,  RWS, Hosted (enterprise)
Results
Increased transaction volumes with optimum compliance

APS International Boosts Growth with RemitONE’s Money Transfer Solution

APS International, a leading money transfer company, distinguishes itself through its strong focus on digitalisation. Unlike many traditional MTOs, APS provides a comprehensive suite of services beyond standard remittances, including mobile top-ups, bill payments, and innovative customer engagement tools such as loyalty programmes and promotional codes. This positions APS as a modern, customer-centric service provider. APS International specialises in remittance services to The Gambia and other African countries and are aiming to enhance their service offerings and expand their global reach.

Challenges and Solutions

Challenges Before RemitONE

  • Lengthy Integration Times: APS’s previous provider required extended integration periods, hindering their ability to onboard new partners efficiently. 
  • High Costs: Scaling their operations within budget proved challenging. 
  • Lack of Flexibility: Their existing system was not adaptable to support new features or functionality, limiting their potential for innovation and diversification. 
  • Restricted Network Expansion: APS faced difficulties in extending their reach and opening new corridors. 

How RemitONE Resolved These Challenges

  • Streamlined Integration: RemitONE reduced integration times by two-thirds, enabling APS to onboard new partners and services with greater speed and efficiency. 
  • Cost-Effective Solutions: The RemitONE platform offered a cost-effective alternative, allowing APS to scale and innovate without excessive financial strain. 
  • Export and Payment Gateway Integrations: Numerous payout integrations were implemented, facilitating a significant increase in transaction volumes. Additionally, payment gateway integrations provided customers with more options and convenience. 
  • Tailored Solutions: RemitONE worked closely with APS to thoroughly understand their business objectives and the obstacles they faced. Through consistent collaboration, RemitONE made regular system enhancements that supported APS’s unique operational goals. 
  • Expert Team Support: RemitONE’s experienced team ensured a smooth implementation process and ongoing support, helping APS overcome roadblocks and maintain momentum. 

Results and Benefits

Key Metrics

  • Transaction Volume Growth: APS achieved a 200% increase in transaction volumes. 
  • Client Retention: The modern, feature-rich and user-friendly platform strengthened customer loyalty and attracted new users. 
  • New Revenue Streams: APS successfully launched additional services such as mobile top-ups and bill payments, diversifying their income sources. 
  • Partner Expansion: The platform’s seamless integration capabilities enabled APS to enter new corridors, such as Germany and Sweden, and establish new partnerships. 

Enhanced Capabilities

  • Modernised Compliance Software: APS now operates on a cutting-edge platform that ensures efficiency, scalability, and compliance with industry standards. 
  • Higher Customer Retention: Innovative features such as loyalty programmes and promotional codes have enhanced customer engagement and satisfaction. 

Future Plans

APS International is set to continue its growth journey by:

  • Expanding into additional corridors to widen their reach. 
  • Enhancing their superapp with even more innovative features. 
  • Further diversifying their service offerings to meet evolving customer demands. 

Conclusion

This partnership illustrates how a tailored, flexible SaaS solution like RemitONE can empower businesses to innovate, scale, and thrive in the competitive money transfer industry. By working collaboratively to address challenges and seize opportunities, APS International and RemitONE have cultivated a partnership that drives success. 

Ready to unlock your business’s full potential? Schedule a free consultation with our expert team today and let’s supercharge your growth: https://www.remitone.com/consultation-booking-oussama/ 

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